Jessica Perez
Hesperia,CA
Summary
Self-motivate, Hardworking Customer Service Representative bringing 15+ years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Experienced with overseeing front office operations, ensuring smooth and efficient service. Uses leadership and communication skills to foster collaborative team environment. Knowledge of optimizing administrative processes and enhancing guest satisfaction.
Overview
19
19
years of professional experience
Work History
Front Office Manager
On The Rise, Inc.
09.2020 - Current
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Maintained a clean and organized work environment, promoting a professional image.
Customer Service Supervisor
Club Demonstration Services
06.2017 - 04.2020
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Demonstrated and explained different products to persuade customers to complete purchases.
- Spoke with interested customers and provided additional product information.
- Consistently kept working area clean and organized and returned items to proper locations following demonstrations.
- Observed strict health and hygiene procedures to maintain food safety.
- Communicated product value, quality and style to educate and entice potential customers.
- Organized and stocked merchandise to keep necessary levels for sales demand.
Customer Service Associate
Albertsons Companies LLC
08.2006 - 01.2013
- Exceeded service objectives by applying proven customer service and sales best practices.
- Operated cash register for cash, check and credit card transactions with 90% accuracy.
- Counted cash in register drawer at beginning and end of shift.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Limited portion sizes and used garnishes to control food costs.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
Education
High School Diploma -
Mojave High School
Hesperia, CA2000
Skills
- Training and development
- Sales proficiency
- Team Leadership
- Training and mentoring
- Scheduling
- Bilingual in Spanish
- Product upselling
- Cash register operations
- Inventory Management
- Customer Service
- Safe food handling
- Food preparation
- Sales background
- Organizational skills
- Time management
- Effective multitasking
- Administrative skills
- Data entry
- Records management
- Documentation and control
- Administrative support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Office Manager
On The Rise, Inc.
09.2020 - Current
Customer Service Supervisor
Club Demonstration Services
06.2017 - 04.2020
Customer Service Associate
Albertsons Companies LLC
08.2006 - 01.2013
High School Diploma -
Mojave High School
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