Summary
Overview
Work History
Education
Skills
Certification
Languages
Qualifications
Timeline
Generic

Jessica Pennington

Oshawa,ON

Summary

Dedicated and compassionate social worker with 3 years of experience in providing impactful support and advocacy for individuals and families facing diverse challenges. Skilled in conducting comprehensive assessments, developing tailored intervention plans, and facilitating access to resources and services. Proficient in collaborating with interdisciplinary teams, maintaining detailed case records, and promoting positive outcomes through a client-centered approach.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Refugee Settlement Caseworker

CFOC
06.2023 - Current
  • Provided support to social service clients in navigating available resources.
  • Monitored and evaluated impact of social services on community.
  • Collaborated with various stakeholders to promote social services.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Developed and maintained relationships with community organizations and agencies.
  • Completed intake forms and registered clients into database
  • Provided support with proper paperwork, applications, and job searches

Student & Volunteer Communications Supervisor

CFOC
04.2023 - Current
  • Facilitating the recruitment process, conducting interviews, overseeing orientation, delivering comprehensive training, and providing guidance during the preceptorship of both students and volunteers.
  • Implemented targeted training sessions to equip individuals with the necessary skills for their roles
  • Provided ongoing support and constructive feedback to enhance the development of students and volunteers
  • Created organizational policies and standards throughout the student and volunteer engagement process
  • Connected with multidisciplinary teams to recruit, orient, and train multiple students from varying programs
  • Prepared and distributed reports, presentations, and other materials

Shelter Supervisor

Ajax HUB
11.2022 - 04.2023
  • Implemented client-centered approaches to address individual needs and support their progress toward stability.
  • Provided leadership, guidance and support to staff members.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Monitored program performance and outcomes for successful delivery of services.
  • Responded to patrons' emotional, behavioral, and physical needs with professional understanding and intervention

Case Worker

Ajax HUB
05.2022 - 11.2022
  • Engaged with youth experiencing housing insecurity to assess their needs and provide immediate support and resources
  • Maintained high level of client confidentiality, following strict guidelines, and recommendations.
  • Assessed needs of each client and recommended appropriate services and resources.
  • Assisted clients in preparing applications for social security benefits, housing and assistance programs.
  • Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

Community Outreach Specialist

Second Chance Inc
01.2020 - 04.2020
  • Collaborated with other agencies, nonprofits, and government entities to address community issues collectively
  • Connected individuals with available and relevant resources.
  • Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
  • Developed presentations for public events, community groups and school assemblies.
  • Conducted community workshops to promote different programs and educate public on available services.

Education

Social Service Worker Diploma -

Durham College
Oshawa, ON
09.2020

Skills

  • Strong organizational and time management skills
  • Exceptional communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Detail-oriented and able to handle multiple tasks simultaneously
  • Proficient in conducting thorough assessments to identify client needs and strengths
  • Patient Support
  • Trauma Informed Care Framework

Certification

  • Crisis Prevention Intervention
  • Food Handler's
  • First Aid/CPR - Level C
  • Housing First 4 Youth
  • Workplace Violence & Harassment
  • Workplace Health & Safety
  • Naloxone Training

Languages

English
Native or Bilingual

Qualifications

  • Crisis Prevention Intervention Food Handler's
  • First Aid/CPR Level C
  • Housing First 4 Youth (HF4Y)
  • Diversity and Inclusion
  • Workplace Harassment & Violence
  • Naloxone Training
  • Workplace Health & Safety

Timeline

Refugee Settlement Caseworker

CFOC
06.2023 - Current

Student & Volunteer Communications Supervisor

CFOC
04.2023 - Current

Shelter Supervisor

Ajax HUB
11.2022 - 04.2023

Case Worker

Ajax HUB
05.2022 - 11.2022

Community Outreach Specialist

Second Chance Inc
01.2020 - 04.2020

Social Service Worker Diploma -

Durham College

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Jessica Pennington