Jessica Pena
Bakersfield
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
Work History
Medical Assistant
Dr mirna chambi
Bakersfield
03.2025 - 05.2025
- Supported healthcare providers with patient intake and documentation processes.
- Assisted in scheduling appointments and managing patient flow efficiently.
- Prepared examination rooms by cleaning and organizing necessary equipment.
- Collected and recorded patient vital signs accurately for medical records.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Stage manager
Drama club
Bakersfield
10.2022 - 04.2023
- Coordinated rehearsals, ensuring timely arrival of cast and crew.
- Managed stage setup, arranging props and scenery for performances.
- Communicated with directors to execute vision during rehearsals and shows.
- Scheduled volunteer shifts, organizing responsibilities among team members.
- Documented rehearsal notes, tracking changes and adjustments made by the director.
- Facilitated communication between departments to enhance production efficiency.
Education
Medical Assistant - Medical Field
UEI
Bakersfied, CALIFORNIA 08.2024 - 05.2025
Mira Monte High School
Bakersfied, CALIFORNIASkills
- Team collaboration
- Time management
- Communication skills
- Organizational skills
- Conflict resolution
- Attention to detail
- Production efficiency
- Customer engagement
- Patient care
- Adaptability to change
- Stress management
- Computer proficiency
- Strong teamwork
- Receiving support
- Problem resolution
- Conflict mediation
- Money handling
Timeline
Medical Assistant
Dr mirna chambi
03.2025 - 05.2025
Medical Assistant - Medical Field
UEI
08.2024 - 05.2025
Stage manager
Drama club
10.2022 - 04.2023
Mira Monte High School