Hi, I’m
Jessica Parsons
Timmins,Ontario
Summary
Detail-oriented team player with strong organizational skills.
Looking to maintain a full-time position that offers professional challenges to utilize my interpersonal skills, excellent time management and problem-solving abilities. I am able to handle multiple projects simultaneously with a high degree of accuracy.
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
years of professional experience
1
Certification
Work History
Living Space
Shift Supervisor
09.2022 - 10.2023
Job overview
- Enforced company policies and regulations with employees.
- Created policy and procedures manual.
- Ensured safety between staff and clients.
- Created data spreadsheets.
- Completed reports and applications.
- De-escalated aggressive situations.
- Collaborated with TPS & EMS.
- Case management.
- Trained new employees and delegated daily tasks and responsibilities.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Living Space
Housing Worker
04.2023 - 09.2023
Job overview
- Provided ongoing support to tenants during times of crisis or personal difficulty, connecting them with appropriate resources and offering compassionate assistance as needed.
- Improved tenant satisfaction by addressing housing concerns and resolving issues promptly.
- Assisted residents in accessing support services, ensuring their wellbeing and stability within the community.
- Educated residents on rights and responsibilities under tenancy agreements, promoting adherence to established rules and guidelines for harmonious living arrangements.
- Collaborated with social service agencies to provide comprehensive assistance for residents in need of additional support or intervention.
- Assisted in the development of policies and procedures for housing programs, ensuring clarity and consistency for staff members and residents alike.
- Coordinated move-ins and move-outs efficiently, minimizing disruption to existing tenants while welcoming new members into the community smoothly.
- Maintained accurate resident records, updating information regularly to ensure compliance with regulations and internal policies.
- Conducted regular property inspections to identify potential hazards or areas requiring attention, improving overall safety conditions for tenants.
- Addressed complaints from both neighbors and tenants proactively, mediating conflicts as needed to maintain a peaceful community atmosphere.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated communication between clients and other service providers.
Living Space
Program Worker
10.2022 - 04.2023
Job overview
- Case Management
- Conflict Resolution
- Created and submitted reports for management
- Ensured proper cleanliness throughout the shelter
Timmins And District Hospital
Staffing Clerk
10.2021 - 10.2022
Job overview
- Streamlined data entry tasks for efficient applicant tracking and management.
- Contributed to a well-functioning office environment by managing calendars, scheduling appointments, and organizing meetings for staffing personnel.
- Ensured accurate record-keeping by maintaining up-to-date physical and electronic files on employee information.
- Completed and analyzed spreadsheets and reports.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Education
Northern College of Applied Arts And TechnologySouth Porcupine, ON
Certificate from Phlebotomy
08.2023
Northern College of Applied Arts And TechnologySouth Porcupine, ON
Advanced Diploma from Pre-Health Sciences
04.2023
Center For Distance Education Nova Scotia
Diploma from Medical Office Assistant
08.2021
Bishop Smith Catholic High SchoolPembroke, ON
High School Diploma
06.2019
Skills
- Conflict resolution techniques
- Schedule Management
- Scheduling Coordination
- Strong verbal and written communication
- Decision-making capabilities
- Creative Problem-Solving
- Team Collaboration and Leadership
Languages
English
Native or Bilingual
Certification
- Medical Terminology
- Medical Transcription
- PTSD awareness, prevention, and intervention training
- Crisis intervention training
- Handling sharps training
- WHMIS
- PIPEDA
- AODA
- Workplace violence and harassment
- Occupational health & safety training
- GPA
Timeline
Housing Worker
Living Space
04.2023 - 09.2023
Program Worker
Living Space
10.2022 - 04.2023
Shift Supervisor
Living Space
09.2022 - 10.2023
Staffing Clerk
Timmins And District Hospital
10.2021 - 10.2022
Northern College of Applied Arts And Technology
Certificate from Phlebotomy
Northern College of Applied Arts And Technology
Advanced Diploma from Pre-Health Sciences
Center For Distance Education
Diploma from Medical Office Assistant
Bishop Smith Catholic High School
High School Diploma
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