Jessica Parkin
Langford,BC
Summary
Dynamic leader with a proven track record at Rhino Coffee House, enhancing operational efficiency and employee satisfaction. Expert in fostering client relationships and implementing cost-saving strategies, resulting in increased profitability. Skilled in multitasking and interpersonal communication, adept at training and coaching teams to exceed goals.
Overview
8
8
years of professional experience
Work History
General Manager
Rhino Coffee House
12.2021 - Current
- Managed employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
Bartender/Restaurant Floor Manager
Darcys Pub
10.2017 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Receptionist Administrator
Back to Back Chiropractor
05.2017 - 06.2018
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
Education
High School Diploma -
Frances Kelsey Secondary School
Mill Bay, BC06-2016
Skills
- Efficient multi-tasker
- Exceptional interpersonal communication
- Effective leader
- Training and coaching
Languages
Timeline
General Manager
Rhino Coffee House
12.2021 - Current
Bartender/Restaurant Floor Manager
Darcys Pub
10.2017 - Current
Receptionist Administrator
Back to Back Chiropractor
05.2017 - 06.2018
High School Diploma -
Frances Kelsey Secondary School
Similar Profiles
Michael KerrMichael Kerr
District Manager at White Rhino CoffeeDistrict Manager at White Rhino Coffee
Elisabeth DentonElisabeth Denton
Shift Lead at White Rhino CoffeeShift Lead at White Rhino Coffee
Emmalyne JohnsonEmmalyne Johnson
Team Member at Rhino CoffeeTeam Member at Rhino Coffee