Jessica Palen
Anaheim
Summary
Dynamic, customer-focused professional with over 20 years of diverse experience in management, customer service, retail, hospitality, and administrative support. Demonstrated expertise in leading teams and managing daily operations while consistently delivering high-quality service in fast-paced environments. Strong organizational skills complemented by proficiency in POS systems, shipping and logistics, and healthcare-related administration. Committed to fostering positive customer experiences and driving operational excellence across all levels of the organization.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Confirmer- patient service coordinator
Horizon oxygen and medical
01.2020 - Current
- Managed all aspects of technician documentation to ensure full regulatory compliance.
- Process incoming calls and online order requests.
- Extensive product knowledge. Verifies and processes approximately 2,200 orders each month, maintaining high standards of accuracy and efficiency to ensure timely support for patient care.
- Remote in AZ
General Manager
JEDDS Fine Avian Supplies
01.2017 - 01.2020
- Oversee daily store operations, staffing, scheduling, and customer service
- Supervise and train employees to ensure consistent performance and service standards
- Manage inventory, vendor coordination, and point-of-sale operations
- Resolve customer issues and maintain a positive shopping experience
Cashier / Retail Associate
Marine Corps Community Services (MCCS)
01.2014 - 01.2017
- Processed customer transactions accurately and efficiently
- Delivered high-quality customer service in a high-volume retail environment
- Promoted to Women’s Department due to performance and reliability
Food Service Worker
Alutiiq
06.2013 - 09.2013
- Assisted with food preparation, service, and sanitation
- Maintained cleanliness and followed safety guidelines
Customer Service Representative / Shipping & Receiving
Somers Healthcare
05.2009 - 11.2011
- Answered phones and processed customer orders
- Shipped products, received inventory, and tracked deliveries
- Supported warehouse and customer service operations
Server / Host / To-Go Trainer
Olive Garden
08.2007 - 05.2009
- Served guests, hosted seating, and trained staff on to-go orders
- Promoted twice for performance and leadership
Retail Associate
Victoria’s Secret
12.2007 - 03.2008
- Assisted customers with product selection and sales
- Maintained visual merchandising standards
Retail Associate
Steve & Barry’s
01.2005 - 01.2007
- Assisted customers, handled inventory, and supported sales floor operations
Education
Medical Billing Certificate -
Penn Foster
Anaheim, CA01.2021
Associate Degree - Healthcare Administration
Colorado Technical University
Colorado Springs, CO01.2016
Massage Therapy Certificate - undefined
American Career College
Anaheim, CAMassage Therapy Coursework - undefined
Cerritos College
Cerritos, CANo Degree - Medical Assistant
Penn Foster College
Scottsdale, AZ06-2026
Skills
- Customer Service & Client Relations
- Team Leadership & Staff Supervision
- Office & Clerical Support
- Point of Sale (POS) Systems
- Order Processing & Inventory Control
- Shipping & Receiving (UPS / USPS)
- QuickBooks
- Time Management & Multitasking
Certification
Massage Therapy Certificate – American Career College
Medical billing and coding - Penn foster
Languages
English (Fluent – Reading, Writing, Speaking)
Timeline
Confirmer- patient service coordinator
Horizon oxygen and medical
01.2020 - Current
General Manager
JEDDS Fine Avian Supplies
01.2017 - 01.2020
Cashier / Retail Associate
Marine Corps Community Services (MCCS)
01.2014 - 01.2017
Food Service Worker
Alutiiq
06.2013 - 09.2013
Customer Service Representative / Shipping & Receiving
Somers Healthcare
05.2009 - 11.2011
Retail Associate
Victoria’s Secret
12.2007 - 03.2008
Server / Host / To-Go Trainer
Olive Garden
08.2007 - 05.2009
Retail Associate
Steve & Barry’s
01.2005 - 01.2007
Associate Degree - Healthcare Administration
Colorado Technical University
Massage Therapy Certificate - undefined
American Career College
Massage Therapy Coursework - undefined
Cerritos College
Medical Billing Certificate -
Penn Foster
No Degree - Medical Assistant
Penn Foster College
Awards and recognition
Rookie of the year 2022
PSC of the year 2024
excellence award 2024