Jessica Pacella
London,ON
Summary
Dynamic and dedicated third-year Bachelor of Arts student in Media, Information and Technoculture at the University of Western Ontario, with diverse experience in customer service, administrative roles, and event coordination. Proven skills in communication, time management, and team collaboration, alongside hands-on experience in lifeguarding, sales, and reception tasks. Recognized for strong decision-making abilities, adaptability, and a positive attitude.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
S.Wilson & Co, Bailiffs Limited
06.2024 - 08.2024
- Performed office clerical tasks, reception duties, scheduling meetings
- Data entry of warrants, entering of after action reports and preparing tax lien follow up service
- Recovery of municipal property taxes, searches to locate default debaters while keeping immaculate and accurate records
- Receiving and processing payments for arrears from debaters, providing explanation of payments applied on to roll
- Follow up calls for outstanding accounts and payments
- Coordinating bailiff appointments, seizures or other action and processing requests
- Developed and executed marketing strategies through creation of ad campaigns, brochures and social networking
- Kept and maintained up to date website content and cataloging systems
- Performed desktop appraisals through research of comparables and preparing final appraisal reports.
Server
L-eat Catering
06.2024 - 08.2024
- Set up and take down of events, passed Hors d'oeuvres and plate food, assisted with food prep, greeted guests, interacted with guests to serve food orders, maintained cleaned, sanitized and organized food preparation zones.
Lifeguard
Executive Recreation Services
07.2022 - 08.2023
- Lifeguard duties, supervising swimmers, pool maintenance, testing pool chemicals, handling chemicals.
Sales Associate
Bath and Body Works
09.2019 - 08.2022
- Cashier, POS systems, selling, handling money, receiving shipments, floorset, cleaning, stocked shelves and supplies and organized displays, developed positive customer relationships through friendly greetings and excellent service, greeted customers and ascertained customers' needs, demonstrated use and care of merchandise, answered questions regarding the store and its merchandise, greeted customers promptly.
Receptionist and Co-Op Placement
The Wellness Group Aurora
11.2020 - 01.2021
- Practice Perfect Software System, answering phone calls, booking appointments, handling credit/debit machine, billing insurance (e-claims), Excel, answering emails, scanning & faxing.
Lifeguard and Park Volunteer
Magna International - Simeon Park
06.2019 - 08.2019
- Assisting with lifeguarding duties, assisting lifeguards with classes, scheduling pool times for guests, cleaning up the park (emptying garbage, picking up trash, cleaning washrooms), directing cars to park, helped shuttle people from the parking lot to picnic area.
Education
Bachelor of Arts - Media, Information And Technoculture
University of Western Ontario
London, ON06.2026
Skills
- Customer Service
- Time Management
- Inventory Management
- Excellent decision making
- Positive Attitude
- Dependable
- Responsible
- Team player
- Quick adaptability to new environments
- Excellent communication skills
- Cash Handling
- POS System Operation
Certification
- National Lifeguard Certification
- Bronze Star, Bronze Medallion, Bronze Cross Certifications
- Emergency Standard First Aid and CPR Certification
- AED
- Coronavirus Awareness
- WHMIS 2015
- Worker Health and Safety Awareness Training
- Slip, Trips and Falls
- Health Emergencies Certification
- Common Illness Prevention Certification
- SHSM I.C.E Training Certification
- Smart Serve
Awards
- Ontario Scholar
- Honour roll - Grade 12 St Maximilian Kolbe CHS
- Honour roll- Grade 11 St. Maximilian Kolbe CHS
- Honour roll- Grade 10 St. Maximilian Kolbe CHS
- Honour roll- Grade 9 St. Maximilian Kolbe CHS
- Honour roll- Grade 8 St. Jerome CESC
References
REFERENCES AVAILABLE UPON REQUEST
Hobbies and Interests
- Helping others achieve their goals
- Volunteer Work/ Community Involvement
Timeline
Front Desk Receptionist
S.Wilson & Co, Bailiffs Limited
06.2024 - 08.2024
Server
L-eat Catering
06.2024 - 08.2024
Lifeguard
Executive Recreation Services
07.2022 - 08.2023
Receptionist and Co-Op Placement
The Wellness Group Aurora
11.2020 - 01.2021
Sales Associate
Bath and Body Works
09.2019 - 08.2022
Lifeguard and Park Volunteer
Magna International - Simeon Park
06.2019 - 08.2019
Bachelor of Arts - Media, Information And Technoculture
University of Western Ontario
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