Jessica Sharpe
Truro,NS
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Stable Hand
Fernhill Acres
10.2023 - Current
- Maintained clean stables for optimal horse health and safety standards.
- Monitored horse behavior closely, promptly addressing any issues or concerns to maintain their wellbeing.
- Demonstrated strong multitasking abilities while managing multiple responsibilities within fast-paced stable environments.
- Promoted a safe working environment, adhering to all necessary protocols and procedures.
- Enhanced horse care by implementing efficient grooming and feeding routines.
- Coordinated daily activities for smooth stable operations, including turnout schedules and feeding plans.
Assistant Store Manager
Charmed Aroma
12.2022 - 09.2023
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Rotated merchandise and displays to feature new products and promotions.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Customer Service Representative
Manulife IIC
07.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Key Holder Supervisor
Pandora
08.2020 - 07.2022
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Monitored sales trends closely to identify opportunities for growth or areas requiring improvement in product offerings or merchandising strategies.
- Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
Deckhand
Feltmate Fisheries
09.2014 - 06.2020
- Inspected and maintained deck equipment and supplies.
- Contributed to efficient operations by maintaining a clean and organized deck environment.
- Followed safety protocols and procedures to prevent accidents.
- Operated winches, cranes, and other deck machinery proficiently, resulting in efficient completion of tasks.
- Supported loading and unloading processes, ensuring proper cargo handling and minimized risk of damage.
Administrative Assistant
Sheet Harbour Sexual Health Centre
10.2019 - 03.2020
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Managed filing system, entered data and completed other clerical tasks.
Education
High School Diploma -
Duncan Macmillan High School
Sheet Harbour, NS06.2019
Skills
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Problem-Solving
- Team Building and Leadership
- Time Management
- Store Opening and Closing
Timeline
Stable Hand
Fernhill Acres
10.2023 - Current
Assistant Store Manager
Charmed Aroma
12.2022 - 09.2023
Customer Service Representative
Manulife IIC
07.2022 - 12.2022
Key Holder Supervisor
Pandora
08.2020 - 07.2022
Administrative Assistant
Sheet Harbour Sexual Health Centre
10.2019 - 03.2020
Deckhand
Feltmate Fisheries
09.2014 - 06.2020
High School Diploma -
Duncan Macmillan High School
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