Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Otero

Cloverdale

Summary


Hospitality professional committed to delivering exceptional customer service. Proficient in handling guest inquiries, managing reservations, and ensuring smooth front desk operations. Known for fostering team collaboration and adapting to dynamic environments while maintaining high standards and achieving results.

Overview

8
8
years of professional experience

Work History

Front Desk Agent Trainee

Henderson Hospitality
09.2022 - Current
  • Enhanced guest satisfaction by efficiently managing front desk operations.
  • Participated in team meetings regularly to discuss strategies for continuous improvement in guest satisfaction levels.
  • Addressed guest inquiries in a professional manner via phone calls, emails, or face-to-face interactions.
  • Improved internal communication by relaying important information between departments on a daily basis.

Customer Service Representative

Press Democrat
07.2017 - 09.2022
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Education

GED -

College Of New Rochelle
The Bronx, NY
04-2007

Skills

  • Cash handling expertise
  • Complaint handling
  • Problem-solving skills
  • Customer service
  • Hospitality services

Timeline

Front Desk Agent Trainee

Henderson Hospitality
09.2022 - Current

Customer Service Representative

Press Democrat
07.2017 - 09.2022

GED -

College Of New Rochelle

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Jessica Otero