Summary
Overview
Work History
Education
Skills
Professional References
Timeline
Generic

Jessica Orona

Valencia

Summary

Dynamic and reliable leader with a proven track record of thriving in high-volume, fast-paced environments. Over 4 years of successful management experience, leading teams to surpass objectives on stringent timelines. Known for empowering team members through effective communication and collaboration. Excels in driving performance and achieving results in dynamic work settings

Overview

6
6
years of professional experience

Work History

Ops Coordinator

Essex Property Trust Inc
08.2022 - Current
  • Reviewed financial reports weekly and investigated variances with management to keep records accurate.
  • Communicate daily with General Manager and Maintenance supervisors regarding updates or changes that relate to the property or current projects.
  • Oversaw day-to-day operations of teams of up to seven maintenance personnel across several properties.
  • Reconciled monthly operating budgets and shared information with General Manager.
  • Worked with vendors to make purchases and reconcile invoices.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Administered operations to handle needs of more than 800 property units.
  • Effectively communicated with residents to provide timely updates on work order status, including progress updates on repairs and necessary temporary relocations, ensuring transparency and maintaining positive tenant relationships.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Kept properties in compliance with local, state and federal regulations.

Area Manager

Partners Personnel
07.2020 - 07.2022
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Evaluated production levels, quality standards, and maintenance actions to identify and address operational problems and maintain targets.
  • Transformed underperforming teams into productive, profitable teams.
  • Dedicated to expanding client bases by building lasting relationships.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Directed workforce planning, customer retention, and customer service management for multiple locations.
  • Resolved conflicts promptly to promote a positive environment for customers.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands
  • Automated office operations while managing client correspondence, record tracking, and data communications
  • Maintained close relationships with over 30 clients to ensure 100% customer satisfaction.

Branch Manager

Partners Personnel
03.2020 - 07.2020
  • Recruited and hired employees for Internal and external positions.
  • Liaised between multiple business divisions to improve communications.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Directed onboarding and training for over 15 new employees each year, keeping company operations smooth and production efficient with skilled candidates.
  • Managed payroll for over 500 employees.
  • Coordinated ongoing technical training and personal development classes for staff members.

Client Specialist

Partners Personnel
09.2018 - 03.2020
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Provided excellent customer service by following up with clients, mailing out applications, and responding to incoming calls.
  • Communicated professionally with colleagues, employees, and clients.
  • Responded proactively and positively to rapid change.
  • Sought ways to improve processes and services provided.
  • Answered an average of 100 calls, and emails per day, addressing customer inquiries, solving problems, and filling customers orders.
  • Promptly responded to inquiries and requests from prospective clients.
  • Trained staff on operating procedures and company services.
  • Streamlined HR efficiencies, coordinated new hire orientations, and provided onboarding and training for new employees
  • Reviewed applications and resumes to support hiring activities.
  • Wrote and posted job descriptions on ZipRecruiter, Career Builder, and Indeed.

Administrative Assistant

Partners Personnel
07.2018 - 09.2018
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Monitored premises, screened visitors, updated logs, and issued passes to maintain security.
  • Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
  • Scheduled office meetings and client appointments for staff teams.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Developed correspondence letters, memos, and emails.
  • Managed over 50 calls per day.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Monitored office supplies by checking inventory and placing orders.
  • Recruited and screened qualified potential employees.

Education

Associate of Arts - Liberal Arts And General Studies

College of The Canyons
Valencia, CA

High School Diploma -

Opportunities For Learning - Santa Clarita
Pasadena, CA

Skills

  • Relationship building and management
  • Filing and data archiving
  • Multi-line phone proficiency
  • Office management
  • Employee training and development
  • Performance improvement
  • Office administration
  • Responsible
  • Teamwork
  • Self-motivated professional
  • Conflict resolution
  • Flexible & Adaptable
  • Computer skills
  • Bilingual English/Spanish

Professional References

Violeta Chavez

Area Manager

Partners Personnel

North Hollywood, Ca

(310)980-7586


Rosa Alcerro

Regional Operations Manager

Partners Personnel

(213)700-0162

Timeline

Ops Coordinator

Essex Property Trust Inc
08.2022 - Current

Area Manager

Partners Personnel
07.2020 - 07.2022

Branch Manager

Partners Personnel
03.2020 - 07.2020

Client Specialist

Partners Personnel
09.2018 - 03.2020

Administrative Assistant

Partners Personnel
07.2018 - 09.2018

Associate of Arts - Liberal Arts And General Studies

College of The Canyons

High School Diploma -

Opportunities For Learning - Santa Clarita

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Jessica Orona