Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Onofre

Alhambra

Summary

Healthcare professional with extensive experience in coordinating patient care and ensuring smooth operations in clinical settings. Seeking a responsible position within the company where my experience, education, and personal abilities will make a positive impact and contribute to the success of the company.

Overview

19
19
years of professional experience

Work History

Lead Patient Care Coordinator

Coram Healthcare/CVS Caremark
08.2020 - Current
  • Successfully trained over 10 new Patient Care Coordinators with understanding daily PCC tasks, become proficient with EPIC, Salesforce and/or HCN360, understanding different types of insurance and successfully relaying benefits to the patient, collecting copays for managed care and Medicare patients, Issuing refunds and Obtaining legal documents electronically prior to start of care
  • Available to all employees to assist with any questions, concerns, help with de-escalating difficult situations and assist with completing patient onboarding process

Customer Care Representative

Coram Healthcare/CVS Caremark
07.2013 - 08.2020
  • Worked all new referrals, entering patients into our database and spoke with patients to verify all information is correct and explained their insurance coverage
  • Worked closely with the pharmacy and sales team to ensure great customer service and seamless transition to home infusion

Admissions Representative/Authorization Specialist

Cedars Sinai Medical Center
12.2009 - 06.2013
  • Obtained imaging authorizations for all imaging departments
  • Worked closely with insurance companies, patients and nurses to ensure each patient was seen timely
  • Responsible for registering patients prior to Imaging appointments
  • Verify demos, obtain missing clinical information and relaying insurance benefits

Regional Admissions Representative

Coram Healthcare/CVS Caremark
01.2008 - 10.2009
  • Coordinated all in-coming new patient referrals for home infusion therapy
  • Verified patient's eligibility and benefits with health plans and medical groups
  • Worked with medical group and/or health plans in obtaining authorizations for services
  • Worked closely with the pharmacy and sales team to ensure great customer service and seamless transition to home infusion for patients

Confirmation Specialist/Managed Care Collector/Biller

Super Care Medical
12.2005 - 01.2008
  • QC patient orders before confirmed (Check Eligibility notes, co-pays, if authorization is correct and current for the payor, check through guidelines to see if procedures are covered, obtain doctors UPIN and NPI numbers)
  • Appeal claims that have been denied incorrectly
  • Answer billing calls and successfully resolved billing issues from patients and insurance companies
  • Verified patient insurance eligibility
  • Mail out claims with correct documentation (Authorizations, CMN, prescriptions, sleep studies, proper medical records, EOB's)

Education

Medical Billing Certificate -

BRYMAN COLLEGE
12.2005

High School Diploma -

WOODROW WILSON HIGH SCHOOL
06.2003

Skills

  • Epic
  • MS Teams
  • HCN360
  • Salesforce
  • Windows
  • Outlook
  • Microsoft Word
  • Excel
  • Internet
  • Adobe Sign
  • Instamed
  • HCPC
  • CPT
  • ICD-10 coding
  • ABN verbiage
  • Multitasking
  • Critical Thinking
  • Organizational Skills
  • Problem-Solving Skills
  • Bilingual - Spanish

Timeline

Lead Patient Care Coordinator

Coram Healthcare/CVS Caremark
08.2020 - Current

Customer Care Representative

Coram Healthcare/CVS Caremark
07.2013 - 08.2020

Admissions Representative/Authorization Specialist

Cedars Sinai Medical Center
12.2009 - 06.2013

Regional Admissions Representative

Coram Healthcare/CVS Caremark
01.2008 - 10.2009

Confirmation Specialist/Managed Care Collector/Biller

Super Care Medical
12.2005 - 01.2008

High School Diploma -

WOODROW WILSON HIGH SCHOOL

Medical Billing Certificate -

BRYMAN COLLEGE

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Jessica Onofre