Jessica Oliva
Santa Ana
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Utilizes organizational skills to manage schedules and maintain records efficiently, effective communication and problem-solving in dynamic office environments. Strong background in customer service interactions and committed to maintaining professional relationships .
Overview
10
10
years of professional experience
Work History
Site Clerk
Santa Ana Unified School District
05.2023 - Current
- Greeting incoming visitors and customers professionally and assist with any inquiries.
- Answering phones and directing any messages or emails to designated staff.
- Maintaining accurate and updated student records, attendance, enrollment and registration.
- Assisting FACE with any community outreach projects as well as the after school program with any administrative needs.
- Use of Office equipment and school software's.
- Data entry, filing and faxing with accuracy and efficiency.
- Mail handling and distribution.
- Teacher supply distribution
- Participating in emergency preparedness for any safety drills.
Medical Assistant
St. Joseph Heritage
01.2015 - 03.2023
- All administrative office work with addition to support to clinical staff in the back office
- Disability coordinator, authorization and referral processing, knowledge of CPT and ICD-10 codes, medical terminology, recall and result letters
- Reception, greeter, heavy phones, scheduling, Insurance verification, data entry, check in/out, copay collection, sorting and distribution of mail, fax distribution, in office messaging, managing waitlist
- EMR EPIC, rooming patients, vitals, cleaning of exam rooms, specimen collection, injections, assisting MD in procedures, physician orders, call backs
- Previous call center position, answering70+ in bound calls daily and appointment scheduling
Education
CPR/BLS -
SureFire
Orange, CA11-2024
Medical Billing Intro -
Santiago Community College
Orange, CA07-2014
Medical Assistant Certificate -
CTE/ROP
Moreno Valley, CA06-2008
High School Diploma -
Rancho Verde High School
Moreno Valley, CA06-2007
Skills
- Customer service
- Bilingual
- Time management
- Data entry
- Organizing and categorizing skills
- Verbal communication
- Front office management
- Clerical support
- Office supply management
- Mail handling/distribution
- Telephone skills
- Verbal and written communication
- Administrative support
- Appointment scheduling
- Filing and data archiving
- Documentation and reporting
- Calendar management
- Phone etiquette
Timeline
Site Clerk
Santa Ana Unified School District
05.2023 - Current
Medical Assistant
St. Joseph Heritage
01.2015 - 03.2023
CPR/BLS -
SureFire
Medical Billing Intro -
Santiago Community College
Medical Assistant Certificate -
CTE/ROP
High School Diploma -
Rancho Verde High School
Similar Profiles
Sebastian PennettSebastian Pennett
Substitute Teacher at Santa Ana Unified School DistrictSubstitute Teacher at Santa Ana Unified School District
Valeria VeraValeria Vera
Nutrition Services Lead at Santa Ana Unified School DistrictNutrition Services Lead at Santa Ana Unified School District
Jose E. EstrellaJose E. Estrella
Children's COVID-19 PCR Tester at GoRn - Santa Ana Unified School DistrictChildren's COVID-19 PCR Tester at GoRn - Santa Ana Unified School District