JESSICA OKPAMIYE OMOREGBE
London
Summary
An exceptionally devoted and compassionate Personal Support Worker (PSW) with years of extensive experience delivering excellent care and assistance in residential, long-term care, community and institutional settings. I am skilled in providing constant comfort and safety while helping clients/patients/residents with everyday tasks, mobility, and personal care. I am passionate about making a big difference in the lives of people who need care. I am committed to providing thoughtful, considerate, and compassionate care to improve patients’ quality of life. I am looking to contribute my knowledge and expertise to an organisation that cares about patients and provides professional development opportunities. I’m flexible, reliable, and have a strong desire to improve patient’s quality of life.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Support Worker
ParaMed Home Health Care
11.2025 - Current
- Provided personal care and support to clients in their homes in accordance with individualized care plans and ParaMed policies
- Assisted clients with activities of daily living (ADLs) including bathing, grooming, dressing, toileting, and mobility support
- Supported safe transfers and repositioning using proper body mechanics and assistive devices (e.g., walkers, wheelchairs, Hoyer lifts)
- Prepared nutritious meals and assisted with feeding while following dietary restrictions and care instructions
- Assisted with medication reminders in accordance with scope of practice and documented observations appropriately
- Performed light housekeeping duties such as laundry, dishwashing, bed making, and maintaining a clean and safe living environment
- Monitored and reported changes in clients’ physical, emotional, or mental condition to supervisors or the care team
- Provided companionship and emotional support, promoting dignity, independence, and client-centered care
- Supported clients with cognitive impairments, dementia, mobility limitations, and chronic conditions
- Followed infection prevention and control protocols, including proper hand hygiene and use of PPE
- Accurately completed daily documentation and care notes using ParaMed systems and reporting tools
- Maintained client confidentiality and adhered strictly to privacy, safety, and ethical standards
- Communicated effectively with clients, families, nurses, and supervisors to ensure continuity of care
Program/Outreach Support Worker/Community Service Worker
Ark Aid Street Mission
08.2024 - 11.2025
- Provided frontline support services to 70 vulnerable individuals experiencing homelessness, poverty, addiction, mental health challenges, and social isolation
- Assisted clients with basic needs support, including meal services, clothing distribution, hygiene supplies, and access to shelter resources
- Conducted client engagement and outreach, building trust and rapport through trauma-informed, non-judgmental communication
- Supported clients in navigating community resources, including housing supports, health services, food banks, social assistance, and employment programs
- Monitored client behaviour and environment to ensure safety, de-escalation, and crisis prevention, following organizational policies
- Responded appropriately to crisis situations, including emotional distress, substance use incidents, or conflict, and escalated concerns to supervisors when required
- Worked collaboratively with case workers, supervisors, volunteers, and community partners to support client needs and continuity of care
- Supported individuals with mental health conditions, substance use disorders, and developmental challenges with empathy and respect
- Promoted harm-reduction practices and encouraged safer choices while respecting client autonomy
- Assisted with program setup and cleanup, maintaining a clean, welcoming, and safe environment for clients and staff
- Followed health and safety protocols, including infection control, incident reporting, and emergency procedures
- Maintained professional boundaries while providing compassionate, client-centred support
Assistant Administrative Officer
Agho Clinic
03.2020 - 08.2023
- Coordinated online patient appointment scheduling, with primary responsibility for the DNA and Paternity Testing Department
- Managed administrative operations related to patient inquiries, internal communication, and document handling
- Oversaw the logistics and coordination of sensitive DNA specimen transportation between Nigeria and the United States, ensuring compliance with confidentiality, accuracy, and handling protocols
- Maintained strict adherence to data privacy and confidentiality standards, particularly in handling sensitive patient information
- Managed incoming and outgoing messages, emails, and fax communications, ensuring timely response and accurate record-keeping
- Supported day-to-day clinic operations, including workflow coordination and administrative support to management and medical staff
- Assisted with operational planning and coordination to ensure efficient service delivery across departments
- Contributed to continuous improvement of administrative processes and scheduling efficiency
Education
Personal Support Worker -
Alpha Career College
North York, Ontario09.2025
PostGraduate Cert - HealthCare Administration Management
Fanshawe College
London, OntarioPost Graduate Certificate - Health Systems Management
Fanshawe College
London, Ontario04.2024
B.Sc. (Hons.) - Biochemistry
University of Benin
Nigeria10.2014
Skills
- Excellent Communication
- Knowledgeable in dementia care, palliative support, and safe transfer techniques
- Meal Planning and Nutritional Support
- Medication Reminders
- Detailed Documentation and observation
- Strong ability to build trust and rapport with clients and families
- Personal Hygiene and Grooming
- Privacy and Confidentiality
- Empathy, Compassion and cultural sensitivity
- Resident Advocacy and Assessment
- Patient Safety, Infection Control and Emergency Response
Certification
- Certificate in Emergency First Aid/CPR C +AE December 2024
- Canada Red Cross
Timeline
Personal Support Worker
ParaMed Home Health Care
11.2025 - Current
Program/Outreach Support Worker/Community Service Worker
Ark Aid Street Mission
08.2024 - 11.2025
Assistant Administrative Officer
Agho Clinic
03.2020 - 08.2023
PostGraduate Cert - HealthCare Administration Management
Fanshawe College
Post Graduate Certificate - Health Systems Management
Fanshawe College
B.Sc. (Hons.) - Biochemistry
University of Benin
Personal Support Worker -
Alpha Career College