Summary
Overview
Work History
Education
Skills
Additional Information
tools
Delivarables
Certification
references
Timeline
Generic

JESSICA OGHOANINA

Toronto,ON

Summary

Results-oriented business analyst with 5 years of a proven track record of driving strategic initiatives and enhancing operational efficiency. Demonstrated ownership of end-to-end project lifecycles, leveraging analytical expertise to translate business needs into data-driven solutions. Adept at navigating complex business to drive sustainable growth and maximize organizational value.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Business Analyst- Project Management Office

HSBC
11.2022 - 10.2023
  • Effectively liaised between Business and technical team
  • Utilized MS visio to create business process workflow to document credit approval processing and system interaction
  • Worked with Developers, QAs and Operations in modifying and implementing Mobile Banking Apps in Androids, and other digital channels
  • Created test plans and conducted UAT sessions and making sure clients validates UAT site
  • Created use case specification to outline system functions. actors, business rules . and data elements fore use case scenarios
  • Worked Closely with the project manager in project planning , implementation , tasks , resources required, training required, data conversion approach, testing approach and conducting risk management

Business Analyst

Accenture
04.2021 - 09.2022
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Collaborated with stakeholders to define project objectives and criteria.
  • Performed gap analysis to identify areas of improvement.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Making presentations to stakeholders with regards to project updates and status
  • Used JIRA for projects and user stories
  • Produced recurring reports , dashboard, ans ad hoc reports for stakeholders with reporting tools to support the overall reporting and dashboards


Business Analyst

Great West Life
03.2020 - 09.2020
  • Acted as the business liaison between various teams (IT, product team and training department).
  • Captured and documented the current and future state using process maps and use case diagrams.
  • Documented the interaction between Guidewire services and Peoplesoft HCM using reverse engineering.
  • Provided information about system functionality using workflow diagram to document process best practices managed change request to avoid scope creep.
  • Created user stories & business and systems use cases to outline system functions, actors, business rules, and data elements for use case scenarios.
  • Effectively tracked, managed, and controlled changes in requirements throughout the system development life cycle and ensured requirements adhered to business rules and policies.
  • Utilized agile software development methodology.
    Managed and maintained all change requests by utilizing change management procedures.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.

Business Analyst

Loblaws
11.2019 - 10.2020
  • Engaged customers, educate them about the benefits of PC products and services.
  • Achieved 100% sales target every month with excellent customer feedback.
  • Conducted Beta User Acceptance testing for a product and provided feedback to the IT team on the user experience for a banking product.
  • Communicated with customers and internal stakeholders to propose solutions to improve customer satisfaction and product adoption
  • Drove the adoption of efficient store processes, in compliance with public health guidelines during the COVID-19 pandemic
  • Continuously engaged with stakeholders (store supervisors, cashiers, and security) to identify bottlenecks and propose solutions to improve customer experience


Business Analyst- Intern

DHL
02.2018 - 06.2018
  • Assisted senior analysts in data gathering , analysis, and reporting for various projects .
  • Conducted market research and competitive analysis to support strategic decision making
  • Created and maintained documentation related to business processes and project requirements
  • Contributed to the development of project plans and timelines, monitoring progress and providing status updates to team members

Education

Bachelor of Science -

York University
Toronto, ON

Skills

  • Use case development
  • Agile/Scrum Framework
  • Business Process Modeling
  • Stakeholders Analysis
  • Requirement elicitations
  • User acceptance testing
  • Wireframing

Additional Information

  • Decision Making
  • Collaboration
  • Adaptability
  • Effective Communication
  • Time Management
  • Presentation
  • Problem-Solving


tools

  • MS Visio- Diagrams & Flows
  • JIRA - Agile Product Management Tool
  • Balsamiq - Wire-framing
  • MS Office - Productivity
  • Tableau - Data Visualization & Analysis
  • Confluence - Wiki Tool
  • Axure RP - Prototyping and Specifications

Delivarables

  • Business case
  • Product Backlog
  • Project charter
  • Business Requirement Document
  • Requirement Traceability Matrix
  • Business Process Models
  • Use Cases

Certification

CBAP - Certified Business Analysis Professional

Certificate ID: 268359-828

references

Available upon request

Timeline

Business Analyst- Project Management Office

HSBC
11.2022 - 10.2023

Business Analyst

Accenture
04.2021 - 09.2022

Business Analyst

Great West Life
03.2020 - 09.2020

Business Analyst

Loblaws
11.2019 - 10.2020

Business Analyst- Intern

DHL
02.2018 - 06.2018

Bachelor of Science -

York University

Similar Profiles

CREATE PROFILE
JESSICA OGHOANINA