Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica N Zamudio

Riverside,CA

Summary

I am a motivated, energetic, service- oriented individual with over 10 years of experience coming from a fast pace, team based environment. I am dedicated to maintaining customer satisfaction as well as being a reliable team member accustomed to taking on challenging tasks and committed to business success.

Overview

8
8
years of professional experience

Work History

Warehouse Clerk

Walmart
08.2022 - Current
  • Fulfill orders and complete 1930 cases per day
  • Assisted in the QA department with special projects
  • Utilized forklift and other warehouse equipment to safely load and unload pallets and containers
  • Kept warehouse up to safety and health regulations at all times
  • Improved efficiency with quick and accurate loading of boxes
  • Managed day-to-day operations of warehouse to keep everything running smoothly
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels

Client Services Representative I Bilingual(remote)

Bank of America
04.2021 - 07.2021
  • Helped large volume of approximately 90 to 100 customers over the phone every day with positive attitude and focus on customer satisfaction
  • Identified and resolved discrepancies and errors in customer checking accounts
  • Resolve service problems and boost client satisfaction
  • Maintained accurate record-keeping with proactive attention to client information updates
  • Connected with other departments to develop ways to increase customer satisfaction
  • Processed payments such as credit cards and mortgage

Case Manager

American Honda Motor Co., Inc.
05.2019 - 04.2020
  • Assist customers with repairs/appointments for urgent Air bag recalls
  • Offer and complete proper protocol for additional/liaison assistance such as; tow, rental, loaner vehicle and or mobile repair
  • Handles complex customer inquiries/concerns
  • Makes decisions on behalf of American Honda
  • Interact with Honda/Acura Field staff and dealerships
  • Resolves case to resolution
  • Assist with the inbound department when call volume is high
  • Troubleshooting for radio and navigation codes

Brand Ambassador (call center representative)

American Honda Motor Co., Inc.
12.2018 - 05.2019
  • Resolve any issues and inquiries regarding recalls, warranty extensions or reimbursement requests
  • Providing the highest level of customer service
  • Efficiently resolving customer issues
  • Clearly and concisely communicating across internal departments and with customers.
  • Balancing customer needs and company needs effectively
  • Troubleshooting for radio and navigation codes

Assistant Manager

Advance America
10.2017 - 10.2018
  • Performed executive decisions when Center Manager was not available
  • Assisted the Center Manager in managing the P&L to meet all budgeted numbers and in meeting management's expectations related to center performance
  • Built strong relationships with current and potential customers, in person and over the phone
  • Recommended, and sold financial products and services to customers
  • Required attention to detail, excellent customer service skills, and a passion for sales
  • Processed Payday, Title, and Installment loan applications, check cashing, Money gram services and pre-paid card services
  • Kept customers confidential information in designated area
  • Organized all reports for both opening and closing procedure
  • Handled heavy flow of paperwork
  • Answered a high volume of phone calls daily
  • Performed and documented collection calls, field visits, and any other approved collection activities
  • Maintained accurate cash controls and ensure that security procedures are in line with company and Loss Prevention
  • Managed customer concerns
  • Completed marketing in the community to generate sales and customer growth
  • Performed daily/ weekly/ monthly audits

Education

High School Diploma -

Arlington High School
Riverside, CA
06.2012

Bachelor of Arts - Business Administration

University of Phoenix
Ontario, CA

Skills

  • Multitasking
  • Excellent verbal and written communication
  • Cash handling
  • Managing customer accounts
  • Collection duties
  • Proficient in Microsoft Office software
  • Troubleshooting
  • Bilingual
  • Automotive Industry
  • Loan processing
  • Call center environment
  • Credit card processing
  • Negotiation
  • Problem-solving
  • Data entry
  • Quick learner
  • Exceptional organization skills
  • Team collaboration
  • Shipping, order filler, QA and receiving departments

Languages

Spanish
Native or Bilingual

Timeline

Warehouse Clerk

Walmart
08.2022 - Current

Client Services Representative I Bilingual(remote)

Bank of America
04.2021 - 07.2021

Case Manager

American Honda Motor Co., Inc.
05.2019 - 04.2020

Brand Ambassador (call center representative)

American Honda Motor Co., Inc.
12.2018 - 05.2019

Assistant Manager

Advance America
10.2017 - 10.2018

Bachelor of Arts - Business Administration

University of Phoenix

High School Diploma -

Arlington High School

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Jessica N Zamudio