JESSICA NUCAZA
Calgary,Canada
Summary
Enthusiastic and personable individual with a strong desire to excel in a fast-paced environment. Proven track record of ensuring exceptional customer service and satisfaction, consistently meeting changing needs through a strong focus on teamwork and adaptability. Skilled in efficiently managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Reliable and results-driven, brings a positive attitude and excellent communication skills to every interaction.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
Southcentre Old Navy
06.2021 - Current
- Provided exceptional customer service, resulting in positive feedback and repeat business from satisfied customers
- Manage and execute financial transactions using digital Point of Sale system
- Assist an average of 60 customers per day, locating product and providing personalized product recommendations
- Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to individual customer needs
- Organize, replenish and sort product, ensuring accurate inventory
Youth Leader
The Way Christian Mission Fellowship
04.2017 - Current
- Organized and led weekly youth meetings, facilitating conversations and activities to promote team building and leadership development
- Initiated peer mentorship program, strengthening connections among youth and promoting mutual support
- Coordinated volunteer opportunities for participating youths, fostering a sense of community involvement and responsibility
Education
Bachelor of Arts - Drama, Bachelor of Secondary Education
University of Calgary
Calgary, AB05-2027
High School Diploma -
Bishop O'Byrne High School
Calgary, AB06-2021
Skills
- Customer service
- Active listening
- Empathy
- Time management
- POS terminal operation
- Problem Solving
- Teamwork and collaboration
- Organizational skills
- Conflict Resolution
- Guest engagement
Timeline
Retail Sales Associate
Southcentre Old Navy
06.2021 - Current
Youth Leader
The Way Christian Mission Fellowship
04.2017 - Current
Bachelor of Arts - Drama, Bachelor of Secondary Education
University of Calgary
High School Diploma -
Bishop O'Byrne High School
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