JESSICA NELSON-MCCARTHY
Brampton,Canada
Summary
Diligent Corporate Administrator with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Overview
18
18
years of professional experience
Work History
General Manager / Bookkeeper
AlleyKatz Bistro & Bar Inc
10.2021 - 10.2023
- Managed budget implementations, employee reviews, training and schedules
- Managed a diverse team, fostering a positive work environment.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with customers and vendors to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- · Coordinated large-scale events, ensuring smooth execution and positive attendee feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Managed payroll processing, ensuring employees were accurately compensated in a timely manner each pay period.
- Completed payroll for employees and maintained detailed records of procedures.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments
- Maintained accurate records of all transactions
- Assisted with budget preparation and monitoring, contributing to better expense control.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Input financial data and produced reports using Sage 50
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Maintained account accuracy by reviewing and reconciling deposits daily, weekly & monthly.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Streamlined daily reporting information entry for efficient record keeping purposes.
Corporate Administrative Coordinator
Advantage Personnel
04.2011 - 04.2020
- Responsible for overseeing all administrative support and office service for all branches within the Advantage Group
- Supervise all administrative processes throughout all Canadian branches
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Enhanced communication between branches and Senior Management with timely and accurate preparation of reports and documents.
- Responsible for overseeing the recruitment & sales staff and providing administrative support to the senior management team and performing employee evaluations with the Director of Operations
- Collaborated closely with Branch managers for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Monitor branch payroll related activities and/or program components for the purpose of ensuring effective functioning, coordination of activities, and compliance within established financial, legal and/or administrative and policy requirements
- Monitored and assisted Accounts Receivables in client credit, paperwork, invoicing and payment collection
- Enhanced cash flow by ensuring timely invoicing, payment application, and account reconciliation.
- Work closely with the sales and A/R teams to address billing or account issues.
- Analyze and review aging reports with accounting team to provide updates to Senior Management
- Ensure efficient management of quality and cost control
- Collaborated with sales teams to address billing discrepancies and resolve client disputes promptly.
- Performs select HR duties as required including orientation, training, recruitment, maintenance of files of internal staff
- Responsible to ensure seamless operations of the branches through effective and efficient administrative activities
- Provide direction to branch personnel regarding required documentation or procedure for the purpose of conveying information necessary to complete transactions
- Provide recommendations and information for branch development
- Communicated corporate objectives across all branches through regular correspondence and scheduled status updates
- Kept physical files and digitized records organized for easy updating and retrieval by authorized members of management
- Streamlined processes to maximize operational efficiency
- Made decisions affecting daily operations such as overseeing purchasing and inventory management
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Provided exceptional administrative support to Senior Management through meticulous organization skills and attention to detail.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
- Ensured compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
- Managed inventory of office supplies, ensuring essential items were always in stock.
- Oversaw budget tracking and expense reporting, ensuring branches stayed within financial constraints.
- Increased office efficiency with development of comprehensive administrative procedures manual.
- Improved data accuracy, overseeing transition to new database system and training staff on its use.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews for branch staff
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
Administrator
Advantage Personnel
05.2005 - 04.2011
- Providing key administrative support to all levels of the organization
- Assisting in training of corporate processes and policies with new associates
- Organizing and coordinating the submission of all labour costs while ensuring accuracy and completeness to ensure all revenue is captured in a timely fashion to provide clients with accurate usage reports
- Organizing meetings with key vendors for the purpose of cost reduction strategies
- Interpreted management directives to define and document administrative staff processes
- Established and updated work schedules to account for changing staff levels and expected workloads
- Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles
- Successfully juggled multiple projects simultaneously to aid senior management
- Oversaw budget and tracked expenses against plans
- Employed proven problem-solving techniques to resolve issues quickly and effectively
- Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction
- Managed scheduling, travel arrangements, communications screening and other administrative support tasks for internal personnel
- Streamlined processes to maximize operational efficiency
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- · Coordinated large-scale events, ensuring smooth execution and positive attendee feedback.
- Completed weekly payroll for just under 300 employees
- Reduced overhead costs through careful budget management and resource allocation.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
- Maintained database systems to track and analyze operational data.
Education
ACCOUNTING & COMPUTER APPLICATION -
SENECA COLLEGE
04.1998
PRE-UNIVERSITY GENERAL LEDUCATION PROGRAM -
HUMBER COLLEGE
05.1997
Skills
- Business administration
- Data Management
- Credit and collections
- Data Entry
- Documentation and control
- Staff Management
- Database administration
- Scheduling
- Policy and procedure modification
- Workflow planning
- Process improvement
- Business operations
- Team management
- Customer service
- Organization
- Supervision
- Budgets
- MS Office
- Project organization
- Relationship development
- Team building
- Leadership and team building
- Problem resolution
- Operations management
- Efficient multi-tasker
- Time management
- Training and coaching
- Staff training/development
- Inventory control
- P&L management
- Verbal and written communication
- Vendor relationships
- Cost reductions
- Document control
- Multitasking and organization
- Accounts payable and receivable
- Office administration
Languages
English
Native or Bilingual
Timeline
General Manager / Bookkeeper
AlleyKatz Bistro & Bar Inc
10.2021 - 10.2023
Corporate Administrative Coordinator
Advantage Personnel
04.2011 - 04.2020
Administrator
Advantage Personnel
05.2005 - 04.2011
PRE-UNIVERSITY GENERAL LEDUCATION PROGRAM -
HUMBER COLLEGE
ACCOUNTING & COMPUTER APPLICATION -
SENECA COLLEGE
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