Jessica Neder
San Jose
Summary
Experienced with community outreach and relationship management. Utilizes effective communication to build trust and rapport with community partners. Track record of successfully growing new territories for companies.
Overview
11
11
years of professional experience
Work History
Senior Community Liaison
Health Link Home Health and Hospice Care
02.2025 - Current
- Built partnerships with community organizations and hospitals to establish trust when discharging patients on our services.
- Grew Santa Clara county territory to 95 patient census in 10 months.
- Coordinated educational lunches for case managers, improving knowledge of home health services.
- Streamlined communication processes between healthcare providers and families, enhancing information flow and support.
Enterprise Account Executive
Ameriprise Financial
09.2024 - 01.2025
- Managed client relationships to enhance satisfaction and retention rates.
- Developed tailored account strategies to meet diverse client needs effectively.
- Analyzed market trends to identify growth opportunities for clients' portfolios.
- Facilitated regular client meetings to assess progress and adjust strategies accordingly.
Enterprise Account Executive
The FruitGuys
12.2018 - 06.2024
- Built strong relationships within the business network of B2B sales in the food and beverage industry.
- Knowledge of geographic sales territory and competitors within that range.
- Managed a portfolio of Key accounts, ensuring retention and upselling opportunities.
- Mentored junior account executives, fostering a culture of professional development within the team.
Customer Service Assistant Manager
The FruitGuys
07.2016 - 12.2018
- Managed a team of eight customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Onboarding and training for all new hires.
- Took ownership of customer issues and followed problems through to resolution.
- Conducted quarterly performance evaluations for all team members, identifying areas for improvement and creating targeted action plans.
Customer Service Representative
The FruitGuys
02.2016 - 07.2016
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat customers, and improved sales.
Enterprise Account Executive
Peninsula Hauling And Demolition
01.2015 - 01.2016
- Developed tailored sales strategies to meet diverse client needs and objectives.
- Developed and maintained relationships with key enterprise clients to drive revenue growth.
- Cultivated strong relationships with clients to enhance customer loyalty and retention.
- Developed targeted sales presentations tailored to client needs, resulting in increased engagement.
Education
Bachelor of Science - Biology
San Francisco State University
San Francisco, CASkills
- Community partnerships
- Community resources
- Client relationship building
- Account management
- Pipeline management
- CRM Systems: SalesForce, NetSuite, Jobber, HubSpot
- Community networking
- B2B Sales
- Verbal and Written Communication
- Enterprise sales
- Sales and outreach
Timeline
Senior Community Liaison
Health Link Home Health and Hospice Care
02.2025 - Current
Enterprise Account Executive
Ameriprise Financial
09.2024 - 01.2025
Enterprise Account Executive
The FruitGuys
12.2018 - 06.2024
Customer Service Assistant Manager
The FruitGuys
07.2016 - 12.2018
Customer Service Representative
The FruitGuys
02.2016 - 07.2016
Enterprise Account Executive
Peninsula Hauling And Demolition
01.2015 - 01.2016
Bachelor of Science - Biology
San Francisco State University