Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Neal

Mississauga,ON

Summary

Dedicated hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

13
13
years of professional experience

Work History

Manager

Salvation Army Illuminate
11.2022 - 08.2023
  • Improved client outcomes by implementing evidence-based practices in social work consultation.
  • Facilitated early referrals to social work, rehab services, patient advocacy and quality management.
  • Coordinated outreach activities to increase awareness of available social work services within the community.
  • Assisted in research projects aimed at improving social work practices for better client outcomes.
  • Provided staff oversight through strategic case meetings,case note auditing, and performance reviews.

Server and Bartender

The Local
02.2018 - 02.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences in a high volume and high demand environment.

Server and Bartender

Cuchulainn's
08.2015 - 01.2018
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Supervisor

Graydon Bar And Grill
07.2010 - 08.2015
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.

Education

MSW -

University of Calgary
Calgary, AB
2025

Bachelor of Arts -

Dalhousie University
Halifax, NS
2022

Bachelor of Arts -

University of Toronto
Toronto
2011

Skills

  • Team Leadership
  • Organization
  • Verbal and written communication
  • Complex Problem-Solving
  • Customer Service

Timeline

Manager

Salvation Army Illuminate
11.2022 - 08.2023

Server and Bartender

The Local
02.2018 - 02.2021

Server and Bartender

Cuchulainn's
08.2015 - 01.2018

Supervisor

Graydon Bar And Grill
07.2010 - 08.2015

MSW -

University of Calgary

Bachelor of Arts -

Dalhousie University

Bachelor of Arts -

University of Toronto

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Jessica Neal