Jessica Navarro
Fontana
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Behavior Health Technician
Intercare
01.2025 - Current
- Supervised daily activities and therapeutic interventions for patients with behavioral health challenges.
- Collaborated with multidisciplinary teams to develop and implement individualized treatment plans.
- Provided crisis intervention and de-escalation techniques during high-stress situations.
- Trained and mentored new staff on best practices in patient care and safety protocols.
Onsite Support Specialist
ShipBob
03.2022 - 11.2024
- Provided technical support and troubleshooting for customer inquiries across various platforms.
- Documented and analyzed customer feedback to identify trends and enhance service delivery.
- Collaborated with cross-functional teams to improve support processes and customer satisfaction scores.
- Developed training materials for new staff, ensuring a smooth onboarding process and knowledge transfer.
- Monitored support metrics to assess performance and recommend improvements for team workflows.
Server
Cafe X2o, La Verne
06.2023 - 08.2024
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Server
Buffalo Wild Wings
05.2021 - 06.2022
- Supported team members by providing training on menu items and service protocols.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Pho Amour
12.2019 - 08.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Utilized POS system to process orders, payments, and track inventory levels effectively.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Certificate - Medical Assistant
UEI
Ontario, CA04-2022
High School Diploma -
Fontana High
Fontana, CA05-2016
Skills
- Professional boundaries
- Documentation skills
- Self-awareness
- Cash handling
- Guest engagement
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Order accuracy
Languages
Spanish
Native or Bilingual
Timeline
Behavior Health Technician
Intercare
01.2025 - Current
Server
Cafe X2o, La Verne
06.2023 - 08.2024
Onsite Support Specialist
ShipBob
03.2022 - 11.2024
Server
Buffalo Wild Wings
05.2021 - 06.2022
Server
Pho Amour
12.2019 - 08.2020
Certificate - Medical Assistant
UEI
High School Diploma -
Fontana High
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