JESSICA NABAASA
Edmonton,AB
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Prudential Assurance Uganda Limited
10.2016 - 05.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Implemented innovative methods for streamlining the customer service process.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Merchandise Associate
Golden Marketing Uganda Ltd
05.2012 - 07.2018
- Performed regular price checks to identify discrepancies between shelf tags and computerized systems.
- Collaborated with other departments to coordinate promotional activities such as special events or discounts.
- Conducted weekly cycle counts of merchandise inventories to maintain accurate records of stock levels.
- Executed markdowns according to established procedures while maintaining appropriate margins.
- Developed creative display ideas that highlighted featured products in a visually appealing manner.
- Assisted in developing marketing campaigns for promotional activities.
- Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
- Provided training and guidance for new employees in merchandising practices.
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
- Adhered strictly to safety regulations when handling hazardous materials such as cleaning supplies or chemicals.
- Maintained accurate records of inventory levels and sales data to ensure optimal product availability.
Education
High School Diploma -
OLD KAMPALA SSS
KAMPALA12-2000
Skills
- Incoming Call Management
- Business growth and retention
- Customer Needs Assessment
- Adaptability and Flexibility
- Effective Communication
- Problem-solving abilities
- Time Management
- Account development
Certification
- Customer service
- Certificate of Proficiency
- Communication skills
- WHMIS
- Intermediate First Aid,CPR and Child Care
Languages
English
Professional
Timeline
Customer Service Representative
Prudential Assurance Uganda Limited
10.2016 - 05.2024
Merchandise Associate
Golden Marketing Uganda Ltd
05.2012 - 07.2018
High School Diploma -
OLD KAMPALA SSS
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