Jessica Nabaasa
EDMONTON,AB
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team leader
Prudential Assurance Uganda Limited
10.2016 - 05.2024
- Manage large portfolios for customers, generate leads, plan, and organise training for the team, effective communication to clients and colleagues
- Ready to solve problems to detail in time.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Front office Receptionist
The Living Adventure
08.2022 - 01.2023
- Managing incoming calls, check in, and check out guests
- Able to resolve customer complaints and share offers of the facility.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
Project Manager
Golden Marketing Uganda Limited
05.2012 - 07.2018
- Overseeing the merchandising team in over 50 outlets, managing sales and displays
- Responsible for inventory management, listing new products.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
Education
Bachelor Of Arts - Education
Makerere University Kampala
Kampala,Uganda Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation and time management
- Merchandising and cross_selling
- Computer literacy
- Trouble shooting
- Work Planning and Prioritization
- Coaching and Mentoring
- Documentation And Reporting
- Overseeing Daily Activities
- Staff education and training
Languages
English
Professional Working
Certification
- WHMIS 2015,C5 EDMONTON Workhub
- Certificate of proficiency, ITC
- CERTIFICATE IN HIV/AIDS COUNSELLING
- HOTELOGIX TRAINING COLLEGE.
Similar Profiles
Allan OjaraAllan Ojara
Sales Administration Officer at Prudential Assurance Uganda LimitedSales Administration Officer at Prudential Assurance Uganda Limited
JESSICA NABAASAJESSICA NABAASA
Customer Service Representative at Prudential Assurance Uganda LimitedCustomer Service Representative at Prudential Assurance Uganda Limited
Allan OjaraAllan Ojara
Sales Administration Officer at Prudential Assurance Uganda LimitedSales Administration Officer at Prudential Assurance Uganda Limited
Tiffany MenaTiffany Mena
Customer Service at La PatronaCustomer Service at La Patrona
Rhea Saragoza Goc-ongRhea Saragoza Goc-ong
Data Entry Clerk at Accident Support Services International LtdData Entry Clerk at Accident Support Services International Ltd