Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Jessica Murray

Lowbanks,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Retail/Sales

Signature Vape
01.2022 - 01.2023
  • Greet customers in a welcoming and friendly manner
  • Drive sales through engagement of customers, suggestive selling and sharing product knowledge
  • Processed financial transactions
  • Contributed to a clean and sanitary work environment
  • Responsible for opening and closing duties including cash counts and report completion
  • Took notes of emerging trends and shares with management.
  • Recruited, hired and trained associates to develop into productive team members with excellent product knowledge.

Server/Bartender

Wimpy's Diner
01.2019 - 01.2021
  • Cheerful and friendly personality regardless of frustrating situations or long work hours
  • Able to listen attentively in chaotic situations and retain information
  • Outstanding computer skills and knowledge of POS systems
  • Superior oral communication skills with co-workers and customers
  • Punctual and dependable
  • Kept up to date on daily specials and menu changes.

Server/Bartender/Hostess

The Works Gourmet Burger Bistro
01.2018 - 10.2019
  • Stayed updated on current menu choices, specialties also, knowing if the kitchen staff is running out of any items, etc
  • Provide welcoming phone greeting and following Guest ordering procedures
  • Responded to customers in a timely and effective manner in a fast-paced environment, ensuring accurate orders and satisfaction
  • Communicated with customers and co-workers
  • Demonstrated effective listening skills while dealing with unhappy customers
  • Always kept busy (Made sure I was always busy never standing around!

Pantry Cook

Hamilton Jack Astor's Bar and Grill
01.2017 - 11.2018
  • Communicated with co-chefs and servers
  • Kept environment clean and safe following the rules of Health and Safety procedures
  • Time management by ensuring food was cooked and ready at an appropriate time
  • Made sure food was cooked and presentable before served according to the Food Safety Training
  • Able to work in a fast-paced environment.

Camp Counselor

Focus on Youth HWDSB/ City of Hamilton
01.2016 - 08.2024
  • Ensured safety and fun programming for all children for aged five to fourteen
  • Built positive working relationships with co-workers
  • Effectively communicated and ability to develop trustworthy relationships with the children and with their parents and caregivers.
  • Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
  • Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.

Education

Community Justice Services Advanced Program - Community Justice Services Advanced Program

Niagara College
Welland, ON
10.2024

Some College (No Degree) - Police Foundations

Mohawk College
Hamilton, ON

Skills

  • Ability to work professionally and calmly in a fast-paced environment while managing multiple tasks
  • Outstanding verbal and written communication skills
  • Highly adaptable, positive, resilient, and willing to learn
  • Qualified to adapt effectively to challenging and emergency situations
  • Skilled in advocacy and extensive knowledge of community services to meet an individual's needs
  • Stress Management
  • Critical Thinking
  • Calm Under Pressure

Certification

  • Smart Serve, Smart Serve Ontario
  • Emergency First Aid and CPR/AED Level C, Canadian Red Cross
  • Cannabis and Youth Certificate, Centre for Addiction and Mental Health CAMH
  • Psychological First Aid
  • Food Safety Training, Basics. Fst 2019
  • Trans inclusion Training, core collaborative learning 2019
  • Prevent Harassment, Bullying and violence Training, HR Proactive Inc 2019
  • Accessibility for Ontario's with Disabilities Act (AODA) Training, YWCA Hamilton 2019
  • Excellence in Customer service Training, VPI Working Solutions 2019
  • Health and Safety Training (including Globally Harmonized Systems (GHS), formerly. WHMIS) YWCA Hamilton

References

Available upon request

Languages

English
Professional Working

Timeline

Retail/Sales

Signature Vape
01.2022 - 01.2023

Server/Bartender

Wimpy's Diner
01.2019 - 01.2021

Server/Bartender/Hostess

The Works Gourmet Burger Bistro
01.2018 - 10.2019

Pantry Cook

Hamilton Jack Astor's Bar and Grill
01.2017 - 11.2018

Camp Counselor

Focus on Youth HWDSB/ City of Hamilton
01.2016 - 08.2024

Community Justice Services Advanced Program - Community Justice Services Advanced Program

Niagara College

Some College (No Degree) - Police Foundations

Mohawk College

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Jessica Murray