Jessica Murphy
Sydney,NS
Summary
Adept at managing high call volumes and resolving complex issues, I boosted sales and customer satisfaction at OnStar through effective problem-solving and upselling strategies. Great at maintaining composure under pressure. Adaptable and reliable, with a commitment to achieving company goals.
Overview
9
9
years of professional experience
Work History
General Reservations Agent
Cloud 5 Solutions
Sydney, NS
02.2023 - Current
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Deli Clerk
Sobeys
Sydney, NS
11.2019 - 06.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Customer Service Representative
Bobs Discount Furniture
Sydney, NS
08.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Sales Representative
OnStar
Sydney, NS
09.2018 - 11.2019
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Drive Through Captain
Tim Hortons
Sydney, NS
11.2015 - 05.2017
- Demonstrated exceptional decision-making abilities during high-pressure situations, maintaining a calm demeanour.
- Served as a reliable and dependable team member, consistently completing assigned tasks and supporting fellow crew members as needed.
Education
High School Diploma -
Sydney Academy
Sydney, NS06.2019
Skills
- Patience and composure
- Reservations assistance
- Customer Engagement
- Email Etiquette
- Upselling strategies
- Issue Resolution
- Cancellation Policies
- Pricing Data
- Reservation Software Expertise
- Call Control
- Flexible Schedule
- Microsoft Office
- Sabre Software
- Multitasking
- Problem-solving abilities
- Reliability
- Goal Setting
- Adaptability
Languages
English
Professional Working
Timeline
General Reservations Agent
Cloud 5 Solutions
02.2023 - Current
Customer Service Representative
Bobs Discount Furniture
08.2020 - 01.2021
Deli Clerk
Sobeys
11.2019 - 06.2021
Customer Service Sales Representative
OnStar
09.2018 - 11.2019
Drive Through Captain
Tim Hortons
11.2015 - 05.2017
High School Diploma -
Sydney Academy