Jessica Murphy
Toronto,Ontario
Summary
Enthusiastic and reliable candidate who takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Flight Attendant
Canada Jetlines
10.2023 - 08.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Contributed to company deployment success by consistently achieving high-performance ratings for customer service and professionalism for 4 months abroad.
- Maintained safe cabin environment by conducting pre-flight safety checks and adhering to Transport Canada regulations.
- Resolved passenger conflicts and medical emergencies during flights calmly and competently following established protocols, while communicating with flight deck crew as needed.
Sales Associate
Bath & Body Works
06.2020 - 07.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Consistently exceeded store’s daily goals, including sales conversion and email capture rates.
Sales Associate
Gap
02.2016 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Bachelor of Arts - Criminology
Carleton University
Ottawa, ON06.2022
Skills
- Strong Work Ethic
- Cash Handling
- Food and Beverage Service
- Guest Engagement
- First Aid
- Reliability and Punctuality
Certification
- Smart Serve Certification - Ontario Smart Serve.
- First Aid, CPR, and AED Certification - Canadian Red Cross.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteTimeline
Flight Attendant
Canada Jetlines
10.2023 - 08.2024
Sales Associate
Bath & Body Works
06.2020 - 07.2022
Sales Associate
Gap
02.2016 - 06.2020
Bachelor of Arts - Criminology
Carleton University
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