Jessica Munoz
Simi Valley
Summary
Dynamic Crew Trainer with expertise in employee training, team leadership, and customer service. Committed to enhancing workplace safety and operational efficiency while fostering a positive work environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Trainer
Mc Donald's
2605 Yosemite
05.2025 - Current
- Trained new crew members on operational procedures and customer service standards.
- Monitored team performance to ensure compliance with food safety and quality guidelines.
- Assisted in inventory management by tracking supplies and restocking as needed.
- Provided feedback to management on staff performance and training needs.
- Supported shift supervisors in maintaining efficient workflow during peak hours.
- Helped create a positive work environment through effective communication and teamwork.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
Inspector/Packer Associate
Great Hire Staffing
Simi Valley, CA
05.2025 - 02.2026
- Conducted thorough inspections of materials and products to ensure compliance with quality standards.
- Identified defects and discrepancies, documenting findings for corrective action and process improvement.
- Collaborated with teams to implement safety protocols, enhancing workplace safety practices.
- Utilized inspection tools and software to analyze data and generate reports on product quality.
- Monitored production processes, providing feedback to maintain operational efficiency and quality control.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
- Reduced the frequency of defects by closely monitoring production processes and identifying areas for improvement.
Customer Service Cashier
Walmart
San Jacinto, CA
07.2024 - 01.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash and credit transactions with accuracy and attention to detail.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Maintained clean and organized checkout area to ensure smooth operations.
- Collaborated with team members to improve service delivery and speed up checkouts.
- Monitored inventory levels at the register, facilitating timely restocking of merchandise.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
No Degree - Science in Nursing
Moorpark College
Moorpark, CA06-2027
GED -
West Valley Occupational Center
Woodland Hills, CA06-2020
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Workplace safety
- Decision-making
- Active listening
- Safe food handling
- Food safety
- Cleaning and sanitation
- Sanitation and cleaning
Accomplishments
- Supervised team of 10+ staff members.
Certification
- Certified Food Saftey
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- I enjoy helping others and giving back to the community
- Watching Movies and TV Shows
- Gym Workouts
Timeline
Crew Trainer
Mc Donald's
05.2025 - Current
Inspector/Packer Associate
Great Hire Staffing
05.2025 - 02.2026
Customer Service Cashier
Walmart
07.2024 - 01.2025
No Degree - Science in Nursing
Moorpark College
GED -
West Valley Occupational Center