Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jessica M Rose

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Ramp Agent

Menzies Aviation
01.2024 - Current
  • Guided aircraft into and out of parking positions using hand signals.
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 4-8 daily flights.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.

Finance Assistant

Good Fellows Auto
04.2021 - 12.2023
  • Mentored junior finance staff members, fostering an environment of continuous learning and professional development.
  • Collaborated closely with the sales team to meet monthly targets through effective lead generation and follow-up activities.
  • Maintained confidentiality of sensitive financial information, safeguarding both company data and client privacy.
  • Assisted customers in navigating warranty options available based on each individual''s specific needs and preferences while making informed decisions about purchasing a used car from our dealership.
  • Managed office inventory and ordered new supplies when items were running low.
  • Evaluated trade-in vehicles'' condition and provided accurate valuations to offer fair pricing for both the dealership and the customer.

Customer Service Representative

SinglePoint
03.2018 - 02.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Cashier

Victoria Secret
09.2016 - 01.2018
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Addressed customer needs and made product recommendations to increase sales.

Education

High School Diploma -

Father Michael Goetz S.S
Mississauga, ON
06-2012

Skills

  • Active listening
  • Customer service
  • Goal oriented
  • Critical thinking
  • Call center experience
  • Strong communication and interpersonal skills
  • Problem-solving abilities
  • Reliability

Certification


  • Medical Esthetician Certification Diploma April2022
  • First Aid & CPR April2022

Languages

English
Native or Bilingual

Timeline

Ramp Agent

Menzies Aviation
01.2024 - Current

Finance Assistant

Good Fellows Auto
04.2021 - 12.2023

Customer Service Representative

SinglePoint
03.2018 - 02.2019

Cashier

Victoria Secret
09.2016 - 01.2018

High School Diploma -

Father Michael Goetz S.S

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Jessica M Rose