Jessica Mpuanga
Langley,BC
Summary
Compassionate Registered Social Worker with a solid background in various hands-on roles with children, adults and families. Proven ability to contribute effectively to team projects and consistently meet deadlines. Demonstrated reliability and flexibility in adapting to changing work environments. Seeking to apply my comprehensive knowledge and experience to empower and advocate for vulnerable populations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Children and Youth With Support Needs Worker (Generalist)
Ministry of Children & Family Development
07.2024 - Current
- iCase management of over 200 families. Tasks include case assessments to determine the needs of the family, development of service plans, working in interdisciplinary team settings, providing goal-directed counselling to clients and families related to their child’s diagnosis and family well-being, conducting psychosocial assessments to assist in navigating priority for service, etc.
- Guardianship work (renewing Special Needs Agreements, reviewing and renewing Care Plans, completing 6-week visits with the youth and ensuring the safety of the resource home, ensuring the youth’s family is included in the care of their child, etc.)
- Review psychological assessments, medical reports and other documentation to assess and determine eligibility for services.
- Assisting families by providing information to community resources and facilitating referrals.
- Monitoring and assessing the delivery of contracted services (i.e., respite, childcare workers, home support, behavioural support services, etc.) by reviewing services with family members and contractors, making modifications to service objectives as required, ending services when goals are achieved and terminating unsatisfactory services if necessary.
- Support families through intake by providing informed consent calls, program orientations, and guidance on autism funding processes.
Child and Youth With Support Needs Worker
Maple Ridge - Pitt Meadows Community Services
01.2022 - 06.2024
- Engaged in collaborative teamwork to facilitate semi-weekly groups of 5 to 15 neurodivergent youth aged 6 to 19 to develop life and social skills.
- Managed a caseload of 5 youths aged 6 to 19 with developmental disabilities and neurological disorders per contracted year. Set and achieved SMART goals in one-to-one sessions.
- Collaborated with MCFD social workers, physicians, and behavioural interventionists to optimize client care.
- Worked alone in a two-person program for six months, creating a more effective communication and organization style for workers, youth, and families.
Supported Volunteer Worker (Temporary Contract)
Maple Ridge - Pitt Meadows Community Services
01.2024 - 03.2024
- Conducted Volunteer Skills Workshops for neurodivergent adults to enhance their employability and confidence.
- Liaised with community partners to identify volunteer and employment opportunities.
Supported Independent Living Worker
Strive Living Society
01.2021 - 04.2022
- Provided one-on-one support to an individual with various health concerns, including chronic traumatic encephalopathy, short-term memory loss, FASD and mental illness.
- Assisted clients in achieving their goals, promoting community integration and social interactions.
Youth Worker
Hollyburn Family Services
08.2020 - 08.2021
- Supervised high-risk and at-risk youth with developmental disorders, mental illnesses, addiction, and concurrent disorders in various residential settings. De-escalated destructive and impulsive behaviours using harm-reduction and trauma-informed care.
- Scheduled and accompanied youth clients to court hearings, medical appointments, rehabilitation programs and social outings.
- Completed all necessary reports and documentation to maintain thorough, accurate case records.
- Coordinated with supervisors, social workers, and families to enhance program operations and client outcomes.
Education
Bachelor of Social Work -
University of The Fraser Valley
Abbotsford, BC01.2024
Social Service Worker Diploma -
University of The Fraser Valley
Abbotsford, BC01.2021
Skills
- Strong interpersonal skills with a compassionate and empathetic approach
- Demonstrated ability to work both independently and collaboratively within interdisciplinary teams
- Bilingual in French and English
- Adaptable learner
- Skilled in case notes and logs management, including ICM, CAMS, Nucleus, JaneApp, etc
- Problem-solving
Languages
French
Native or Bilingual
English
Native or Bilingual
Certification
- Emergency First Aid CPR/AED Level C - Expires April 2027
- MANDT Certificate 2023
- Critical Incident Group Debriefing Certificate 2021
- Mental Health First Aid Certificate 2021
Timeline
Children and Youth With Support Needs Worker (Generalist)
Ministry of Children & Family Development
07.2024 - Current
Supported Volunteer Worker (Temporary Contract)
Maple Ridge - Pitt Meadows Community Services
01.2024 - 03.2024
Child and Youth With Support Needs Worker
Maple Ridge - Pitt Meadows Community Services
01.2022 - 06.2024
Supported Independent Living Worker
Strive Living Society
01.2021 - 04.2022
Youth Worker
Hollyburn Family Services
08.2020 - 08.2021
Bachelor of Social Work -
University of The Fraser Valley
Social Service Worker Diploma -
University of The Fraser Valley
RECENT PRACTICUM EXPERIENCE
- CYSN Practicum Student (420 hours) Jan 2024 – April 2024
- Ministry of Child & Family Development – Langley, BC
- Shadowed and led family Autism Funding and CYSN orientations to provide and obtain more information.
- Completed client check-ins and report writing (Case Recordings, SNAs, DFRs, referrals to CLBC and STADD Navigators, etc.)
- Shadowed monthly At Home Program committee meetings and developed a working knowledge of the program.
- Facilitated team meetings and took meeting minutes.
- Training completed: Practicum Orientation, Circle Five & ICYSN Training, Centralized Screening Training, Integrated and Case Management (ICM) Training.
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