Jessica Mortimer
Dieppe,NB
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building, customer service and sales skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
15
15
years of professional experience
Work History
Office Manager
Mosquito.Buzz
02.2019 - Current
- Manage southern Ontario, Winnipeg, Moncton, and Halifax location offices
- Hiring personnel for all offices
- Staff development and ongoing training
- Management of all sales and customer service staff
- Sales training and customer service training
- Liaison between 7 franchises across Canada
- Report and document preparation
- Sales and Customer Service
- Scheduling office hours/ processing payroll
- Franchise meeting and event planning
- Accounts payable and receivable
- Inventory management.
Customer Service & Sales Representative
Nutri-Lawn Inc.
09.2016 - 02.2019
- Inbound and outbound sales calls
- Customer support and service
- Home show organization and sales representative
- Issuing invoices
- Processing customer payments.
Technician
Nutri-Lawn Inc.
02.2015 - 09.2015
- Sales and Customer service
- Unaided scheduled appointments to customer properties
- Utilization of landscaping products based on customer preference and needs
- Responsible for daily vehicle and equipment care and upkeep.
Accumulator & Picker
Ford Motor Company of Canada LTD.
05.2009 - 11.2014
- Picking required car parts based on daily orders from dealers across Canada
- Meeting picking quotas set out by management
- Accumulation of hundreds of car parts daily
- Shipping to correct merchant in a scheduled time frame.
Education
Early Childhood Education -
Humber College
03.2014
Ontario Secondary School Diploma -
St. Thomas Aquinas Secondary School
01.2009
Skills
- Extensive knowledge in multiple customer service platforms
- Staff Hiring
- Staff Management
- Payroll and Budgeting
- Report Preparation
- Certified in Hubspot Sales Software
- Service Assistant 4 and 5
- Shopify
- PartialLy
- Windows
- Punctual
- Sales
- Customer Support
- Conflict Resolution
- Organization
- Multitasking
- Customer Satisfaction
- Team Supervision
- Administrative Support
Timeline
Office Manager
Mosquito.Buzz
02.2019 - Current
Customer Service & Sales Representative
Nutri-Lawn Inc.
09.2016 - 02.2019
Technician
Nutri-Lawn Inc.
02.2015 - 09.2015
Accumulator & Picker
Ford Motor Company of Canada LTD.
05.2009 - 11.2014
Early Childhood Education -
Humber College
Ontario Secondary School Diploma -
St. Thomas Aquinas Secondary School
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