Summary
Overview
Work History
Education
Skills
Skills
Timeline
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Jessica Moore

Oshawa,ON

Summary

Dynamic hospitality professional with extensive experience at Hardy John's Bar & Grill, excelling in beverage preparation and customer service. Proven ability to enhance guest satisfaction through effective communication and suggestive selling. Recognized for reducing wait times and maintaining high standards in a fast-paced environment, consistently achieving performance goals.

Overview

14
14
years of professional experience

Work History

Bartender

Hardy John's Bar & Grill
04.2023 - 11.2024
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Served food and beverages promptly with focused attention to customer needs.

Server

Swiss Chalet
01.2013 - 01.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Served food and beverages promptly with focused attention to customer needs.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Boston Pizza
04.2011 - 06.2012

Education

Human Resources

Canadian College of Business, Science & Technology
Scarborough, ON
01-2024

Skills

  • Beverage Preparation
  • Payment Processing
  • Daily specials memorization
  • Food Delivery
  • Suggestive Selling
  • Menu Memorization
  • Customer Service

Skills

Timeline

Bartender

Hardy John's Bar & Grill
04.2023 - 11.2024

Server

Swiss Chalet
01.2013 - 01.2015

Server

Boston Pizza
04.2011 - 06.2012

Human Resources

Canadian College of Business, Science & Technology

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Jessica Moore