Jessica Mongeau
Santa Rosa
Summary
Dedicated professional food server with a strong work ethic and hospitality service expertise over the last 20 years. I have exceptional multitasking abilities, problem-solving skills, I'm self-motivated, and always ensure high standards and etiquette for fine dining establishments to benefit the customers' experience. I'm currently seeking a full-time position.
Overview
20
20
years of professional experience
Work History
FOH Manager
Dim Sum and Then Sum / Jimtown and Then Sum
09.2023 - 11.2025
- Started catering then was added to Jimtown and Then Sum staff.
- Managed front-of-house operations to ensure exceptional guest experiences.
- Trained and mentored staff in customer service best practices.
- Monitored inventory levels, ensuring adequate stock for peak service periods.
- Collaborated with kitchen staff to maintain seamless communication during service shifts.
- Resolved guest complaints promptly, fostering positive dining experiences to maintain reputation and positive reviews.
Hostess /Coat Check Attendant
Le Bernardin
01.2007 - 04.2007
- Greeted and seated guests warmly upon arrival, ensuring optimal dining experience in high-pressure environment.
- Collaborated with front-of-house team to maintain service standards and enhance guest satisfaction.
- Monitored dining area for cleanliness, addressing any issues promptly to maintain ambiance.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Server/Catering Server
The River Cafe
09.2005 - 12.2006
- Delivered exceptional customer service while managing multiple tables in a high-paced environment.
- Resolved customer complaints efficiently, enhancing overall dining experience and satisfaction levels.
- Facilitated smooth communication between kitchen staff, front-of-house and back-of-house teams during peak hours.
- Enhanced beverage and food service by recommending pairings based on customer preferences and menu items.
- Managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Coordinated food service, arranged linens and table settings for private events and weddings.
Education
Bachelor of Arts - Fashion Design
The Academy of Art University
San Francisco, CA05-2012
High School Diploma -
Harwich High School
Harwich, MA06-2003
Skills
- Reliable and responsible
- Positive and professional
- Adaptable and flexible
- Excellent communication
- Quality control
- Time tracking
- Strong work ethic
- Exceptional customer service
- Hospitality service expertise
- High volume dining
- Team collaboration
- Tableside etiquette
- Task prioritization
- Table setting
- Positive guest interactions
- Multitasking Abilities
Timeline
FOH Manager
Dim Sum and Then Sum / Jimtown and Then Sum
09.2023 - 11.2025
Hostess /Coat Check Attendant
Le Bernardin
01.2007 - 04.2007
Server/Catering Server
The River Cafe
09.2005 - 12.2006
Bachelor of Arts - Fashion Design
The Academy of Art University
High School Diploma -
Harwich High School