Jessica Molina

- Greet and assist 100+ members and guests per shift with a welcoming and professional attitude

- Manage front desk operations, including member check-ins, scheduling, phone inquiries, and payment processing

- Provide accurate information about YMCA programs, memberships, and services to support member engagement

- Streamline check-in procedures and assist with digital sign-ins to help reduce wait times during peak hours

- Process memberships, registrations, and forms using front desk management software with accuracy and efficiency

- Maintain a clean, organized, and welcoming front desk and lobby environment

- Resolve member concerns calmly and professionally while delivering excellent customer service

- Collaborate with team members to ensure smooth daily operations in a fast-paced environment

- Recognized by supervisors for reliability, professionalism, and maintaining positive member experiences under pressure

• Supervise children ages 6 months-11 years in a safe, nurturing environment
• Plan and lead age-appropriate activities, crafts, and games
• Communicate with parents about their child’s day and well-being
• Ensure adherence to health and safety protocols
• Assist with check-in/out and monitor child-to-staff ratios