Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jessica Moen

Cochrane

Summary

Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.

Overview

1
1
Certification

Work History

Supervisor

Tavern 1883
2020 - 2025
  • Displayed enthusiasm and promoted excellent service to customers, ensuring many regulars and referrals .
  • Improved customer satisfaction by efficiently resolving complaints and addressing special requests.
  • Evaluated employee performance regularly, providing constructive feedback for continued growth as well as recognizing exceptional contributions to the team''s success.
  • Maintained high cleanliness standards, ensuring compliance with health code regulations and creating an appealing dining atmosphere.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.


Server/Events Team Member

Lake Louise Ski Resort
2015 - 2020
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for easy service transitions.
  • Handled set-up, service, and take-down of large party events.
  • Ensured I was trained thoroughly in all FOH departments to allow my versatility within multiple locations throughout the resort.

Education

High School Diploma -

Ashcroft Secondary School
Ashcroft, BC

Skills

  • Training and mentoring
  • Goal oriented
  • Service excellence
  • Attention to detail

Certification

AGLC Pro Serve

Timeline

Supervisor

Tavern 1883
2020 - 2025

Server/Events Team Member

Lake Louise Ski Resort
2015 - 2020

High School Diploma -

Ashcroft Secondary School

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Jessica Moen