Jessica M. Molina Campos
Riverside
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
1
1
year of professional experience
Work History
Hostess & Take Out Coordinator
Los Panchos Mexican Grill & Seafood
2024.12 - Current
- Provide bilingual (English/ Spanish) assistance to customers to ensure easy and clear communication of service.
- Collaborated with kitchen staff to streamline food preparation processes, enhancing overall productivity.
- Maintain a organized environment around the waitlist and seating flow to optimize efficiency.
- Manage all take-out orders that include order taking, order prepping, payments, and customer pick-up.
- Managed reservation system to optimize seating efficiency during peak hours.
- Greeted and seated guests promptly to enhance customer experience.
- Assisted in training new staff on service protocols and customer engagement techniques.
- Collaborated with team members to uphold restaurant cleanliness and presentation standards.
Education
Bachelor of Arts - Political Science / Public Service
University of California, Riverside (UCR)
Riverside, CA06.2029
Skills
- Time management in fast paced environments
- Ease with conflict resolution/ customer engagement
- Customer service
- Effective multitasking
- Phone etiquette
- Patience and empathy
- Payment processing
- Table bussing
- Menu memorization
- Server support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Hostess & Take Out Coordinator
Los Panchos Mexican Grill & Seafood
2024.12 - Current
Bachelor of Arts - Political Science / Public Service
University of California, Riverside (UCR)