Jessica Miller
Ottawa,ON
Summary
Dedicated visual merchandiser and team leader with a strong focus on customer service and sales promotion. Expertise in problem-solving and training staff to ensure exceptional customer experiences and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Visual Merchandiser/Team Leader
Chocolats Favoris
05.2024 - Current
- Designed eye-catching product displays to enhance customer engagement and drive sales.
- Collaborated with team members to implement seasonal merchandising strategies effectively.
- Analyzed customer feedback to inform visual presentation adjustments and improve store layout.
- Assisted in maintaining inventory organization and ensured optimal stock levels for displays.
- Trained new staff on visual merchandising techniques and best practices for product placement.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Assisted customers with product inquiries, enhancing overall shopping experience through exceptional service.
- Trained new staff on register operations and customer service best practices to ensure consistent performance.
- Resolved customer complaints promptly, fostering positive relationships and promoting customer loyalty initiatives.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Customer Service Cashier
Ultramar
05.2023 - 02.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall satisfaction and loyalty.
- Maintained clean and organized checkout areas to provide a welcoming environment for customers.
- Handled cash management duties, including balancing registers and preparing deposits.
- Trained new staff on operational procedures and safety protocols to enhance team performance.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Maintained inventory of all saleable items.
- Monitored inventory levels of cleaning supplies and notified management for timely restocking.
- Maintained cleanliness of car wash area, ensuring a safe and inviting environment.
Food Service Worker/Retail Cashier
Milano Pizzeria
09.2021 - 07.2022
- Prepared and assembled food items according to established recipes and quality standards.
- Maintained cleanliness and organization of kitchen to ensure compliance with health regulations.
- Assisted in inventory management, tracking supplies, and placing orders as needed for efficient operations.
- Provided exceptional customer service by taking orders accurately and addressing customer inquiries promptly.
- Collaborated with kitchen staff to optimize workflow, ensuring timely service and high customer satisfaction.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Cashier
Yangs Chinese Restaurant
09.2019 - 12.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer and balanced daily sales reports.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
No Degree -
Quinte Adult Education
Ottawa, ON01-2026
Skills
- Product knowledge
- Visual merchandising
- Customer service
- Creative vision
- Customer experience
- Sales promotion
- Overstock management
- In-store event display management
- Problem-solving
- Team collaboration
- Staff training
- Critical thinking
Languages
English
Certification
I have my smart serve certificate and I have health and safety certificate.
Timeline
Visual Merchandiser/Team Leader
Chocolats Favoris
05.2024 - Current
Customer Service Cashier
Ultramar
05.2023 - 02.2024
Food Service Worker/Retail Cashier
Milano Pizzeria
09.2021 - 07.2022
Cashier
Yangs Chinese Restaurant
09.2019 - 12.2020
No Degree -
Quinte Adult Education