Jessica Miles
Hamilton,ON
Summary
Well-organized House Cleaner with experience cleaning private residences . Valued for impeccable standards in maintaining sanitized and clean environments. Expert at using various cleaning tools and materials. Strong work ethic and commitment to quickly and correctly complete jobs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
House Cleaner
The Cleaning Authority
09.2023 - Current
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
Assistant Manager
McDonald's
09.2019 - 09.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Bernie Custis Secondary School
Hamilton, ON06.2021
Skills
- Leadership
- Customer Service
- Time Management
- Adaptability
- Attention to detail
- Critical thinking
Languages
English
Certification
First Aid Certification
Food Handlers Certification
Smart Serve Certification
Timeline
House Cleaner
The Cleaning Authority
09.2023 - Current
Assistant Manager
McDonald's
09.2019 - 09.2023
High School Diploma -
Bernie Custis Secondary School
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