Jessica Mercado
Alhambra
Summary
Dynamic Waxing Specialist with a proven track record at European Wax Center, excelling in customer relationship management and expert waxing techniques. Passionate about educating clients on aftercare and skin care, I consistently exceed service goals while fostering a welcoming environment that encourages repeat business. Committed to enhancing client experiences through effective communication and personalized care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Waxing Specialist
European Wax Center
Los Angeles
12.2022 - 08.2025
- Educated clients on aftercare and skin care products for optimal results.
- Assisted in training new staff on techniques and customer service standards.
- Performed waxing services on clients according to their individual needs, including Brazilian, full body, bikini line, face, underarm and leg waxing.
- Developed positive relationships with clients to encourage repeat business.
- Met and exceeded sales and service goals
Family Caregiver
Family
Modesto
04.2020 - 11.2022
- Provided daily personal care and assistance to family members.
- Coordinated transportation for medical appointments and errands.
- Assisted with meal preparation and dietary needs of family members.
- Communicated regularly with healthcare professionals regarding care plans.
- Supported emotional well-being through companionship and conversation.
Waxing Specialist
Benefit Cosmetics
Modesto
10.2016 - 04.2020
- Provided expert waxing services to clients in a fast-paced beauty environment.
- Educated clients on aftercare and skin care products for optimal results.
- Maintained cleanliness and organization of waxing stations and tools.
- Collaborated with team members to enhance client experiences and service offerings.
- Conducted skin assessments to determine suitable waxing methods for clients.
Cosmetic Beauty Advisor
Benefit Cosmetics
Modesto
01.2015 - 09.2016
- Provided personalized beauty consultations for diverse customer needs.
- Demonstrated makeup application techniques to enhance client confidence.
- Educated customers on product ingredients and benefits for informed choices.
Education
Esthetics License -
California Beauty College
Modesto, CA09-2016
High School Diploma -
Ceres High School
Ceres, CA06-2014
Skills
- Waxing techniques
- Aftercare education
- Skin assessments
- Product recommendations
- Sanitation practices
- Customer relationship management
- Conflict resolution
- Staff training
- Effective communication
- Time management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Licensed Esthetician in California since 2016
References
References available upon request.
Timeline
Waxing Specialist
European Wax Center
12.2022 - 08.2025
Family Caregiver
Family
04.2020 - 11.2022
Waxing Specialist
Benefit Cosmetics
10.2016 - 04.2020
Cosmetic Beauty Advisor
Benefit Cosmetics
01.2015 - 09.2016
Esthetics License -
California Beauty College
High School Diploma -
Ceres High School