Jessica Mendoza
Long Beach
Summary
Behavioral health professional with extensive experience in managing patient care and treatment plans. Proven ability to collaborate with multidisciplinary teams to achieve optimal patient outcomes. Reliable team player with strong adaptability and problem-solving skills, known for effective communication and compassionate care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Behavioral Health Technician
The Edge Treatment Center
03.2023 - 01.2025
- Supported clients in developing skills for daily living, encouraging independence and overall wellbeing.
- Supervised and mentored junior Behavioral Health Technicians for professional development and skill improvement.
- Maintained detailed documentation of client progress for accurate reporting and effective communication among the treatment team.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Provided crisis intervention and de-escalation services, ensuring safety of all involved parties.
Patient Service Representative
Ultrasonics- Madgella Medical Group
02.2022 - 03.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
Behavioral Health Technician
The Edge Treatment Center
03.2021 - 01.2022
- Completes new admission intake procedures (Urine drug screening, paperwork, assessments, belongings search)
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
Education
No Degree - Criminal Justice
Golden West College
Huntington Beach, CASkills
- Crisis Management Skills
- Addiction Recovery Support
- Client Relationship Management
- Effective Problem Resolution
- Behavior Monitoring
- Effective Listening
- Implementation of Safety Protocols
- Knowledge of HIPAA Regulations
Certification
CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Lead Behavioral Health Technician
The Edge Treatment Center
03.2023 - 01.2025
Patient Service Representative
Ultrasonics- Madgella Medical Group
02.2022 - 03.2023
Behavioral Health Technician
The Edge Treatment Center
03.2021 - 01.2022
No Degree - Criminal Justice
Golden West College
Similar Profiles
Derek MilamDerek Milam
Director of Client Relations at The Edge TreatmentDirector of Client Relations at The Edge Treatment
Logan CookLogan Cook
Medical Assistant at Pinnacle Treatment Center (Martinsville Treatment Services)Medical Assistant at Pinnacle Treatment Center (Martinsville Treatment Services)
Mmesoma AnietomMmesoma Anietom
Child Caregiver at Tshepang Center Rehabiliation treatment CenterChild Caregiver at Tshepang Center Rehabiliation treatment Center