Jessica Mendez
Eastvale
Summary
Collaborative candidate eager to apply strong leadership and decision-making skills. Smart with good understanding about strategic planning, financial oversight and governance. Collaborative and committed to creating vision for future.
Overview
2012
2012
years of professional experience
Work History
Store Manager
Fredericks Of Hollywood
09.2008 - 11.2011
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Assistant Store Manager
The Children's Place
07.2007 - 09.2008
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Store Manager
Pacific Sunwear
03.2006 - 07.2007
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Store Manager
Rampage Clothing
12.2004 - 03.2006
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Mimi Maternity
10.2003 - 12.2004
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Assistant Store Manager
Pottery Barn Kids
11.2002 - 10.2003
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Co-Manager
Express Clothing
10.1994 - 11.2002
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
Board Member
Eastvale Little League
Education
No Degree - Human Resources Management
National University
La Jolla, CAHigh School Diploma -
Fort Collins High School
Fort Collins, CO05-1993
Skills
- Organizational leadership
- Strategic planning
- Nonprofit experience
- Leadership experience
- Store merchandising
- Operations management
Timeline
Store Manager
Fredericks Of Hollywood
09.2008 - 11.2011
Assistant Store Manager
The Children's Place
07.2007 - 09.2008
Store Manager
Pacific Sunwear
03.2006 - 07.2007
Store Manager
Rampage Clothing
12.2004 - 03.2006
Store Manager
Mimi Maternity
10.2003 - 12.2004
Assistant Store Manager
Pottery Barn Kids
11.2002 - 10.2003
Co-Manager
Express Clothing
10.1994 - 11.2002
Board Member
Eastvale Little League
No Degree - Human Resources Management
National University
High School Diploma -
Fort Collins High School
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