Summary
Overview
Work History
Education
Skills
Placement Experience
Volunteer Experience
References
Timeline
Generic

Jessica Mejia

Hamilton,ON

Summary

Detail-oriented and highly organized administrative professional with a strong background in office management, payroll processing, and customer service. Proficient at handling data entry, document preparation, and calendar management with exceptional problem-solving and communication skills. Known for improving efficiency, and encouraging positive workplace collaboration. Currently pursuing a Medical Office Administration diploma to enhance expertise in healthcare administration and patient support.

Overview

4
4
years of professional experience

Work History

Administrative Assistant

Mejia Landscaping
Hamilton, ON
09.2024 - Current
  • Input taxable receipts into the tax deduction ledger.
  • Process invoices and financial documents, ensuring accuracy and timely approvals.
  • Manage payroll including, wages, benefits, and deductions.
  • Proofread and format documents for review.
  • Assist in preparing monthly financial reports.
  • Handle customer inquiries, providing immediate solutions.

Sales Associate

Aldo Group
Burlington, ON
10.2022 - 03.2024
  • Provided exceptional customer service by assisting shoppers with product selection and styling advice.
  • Processed sales transactions accurately and efficiently using POS systems.
  • Maintained store organization, restocked merchandise, and created visually appealing displays.
  • Achieved and exceeded personal target sales of $1,500 through product knowledge and upselling techniques.
  • Assisted in inventory management and stock replenishment.
  • Built strong customer relationships by offering personalized shopping experiences.

Office Assistant

The Cleaning Authority
Burlington , ON
09.2022 - 03.2024
  • Collected and entered payment data while maintaining strict confidentiality.
  • Organized and maintained digital and physical office files for clients and employees.
  • Prepared reports, invoices, and documents for clients.
  • Improved target increase of 10% for ROI within two weeks.
  • Managed phone calls professionally, directing inquiries appropriately.
  • Used strong interpersonal skills to address and de-escalate client concerns.
  • Prioritized tasks efficiently to support office operations.

Office Assistant

Posh Cleaning Services
Hamilton, ON
06.2021 - 07.2022
  • Maintained an organized database, ensuring accurate record-keeping.
  • Managed incoming communications, prioritizing responses effectively.
  • Handled sensitive employee and client information with discretion.
  • Created and optimized daily employee schedules and client routes.
  • Prepared team documents and task assignments for employees to conduct work in a timely manner.

Outbound Supervisor

Sitel
St. Catharines, ON
02.2021 - 06.2021
  • Led weekly team meetings to review goals, policies, and performance metrics.
  • Trained, coached, and mentored new employees in outbound call procedures.
  • Increased call times by 15% from analyzed call data by enbhancing customer experience and efficiency.
  • Provided constructive feedback through one-on-one performance reviews.
  • Maintained CRM documentation for customer interactions and issue tracking.

Education

Office Admin - Medical | Currently enrolled

Mohawk College
Hamilton, ON

Paralegal Studies | Diploma

Mohawk College
Hamilton, ON
12-2019

Skills

  • Administrative Support & Office Management
  • Payroll & Invoice Processing
  • Data Entry & Filing
  • Calendar & Schedule Coordination
  • Customer Service & Issue Resolution
  • Sales & Retail Operations
  • Training & Staff Development
  • Detailed Oriented
  • Proficient in Word, Excel and CRM systems

Placement Experience

Affordable Immigration and Paralegal Support – Hamilton, ON

• Processed and prepared legal documents for new and existing clients.

• Scheduled and managed client appointments.

• Maintained case files and reviewed legal documentation.

Legal Aid Ontario – Hamilton, ON

• Provided clerical support, including file organization and scheduling.

• Assisted in courtroom procedures and document processing.

• Shadowed board meetings on legal policies and case management.

Volunteer Experience

CityKidz | 2011-2013

Halloween 4 Hunger | 2011-2015

References

References available upon request.

Timeline

Administrative Assistant

Mejia Landscaping
09.2024 - Current

Sales Associate

Aldo Group
10.2022 - 03.2024

Office Assistant

The Cleaning Authority
09.2022 - 03.2024

Office Assistant

Posh Cleaning Services
06.2021 - 07.2022

Outbound Supervisor

Sitel
02.2021 - 06.2021

Office Admin - Medical | Currently enrolled

Mohawk College

Paralegal Studies | Diploma

Mohawk College

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