Summary
Overview
Work History
Education
Skills
Timeline
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Jessica McShane

Toronto,Canada

Summary

I am a motivated and enthusiastic hairstyling student seeking a co-op opportunity with a dynamic salon team. I am eager to gain hands-on experience, develop professional hairstyling skills, and apply classroom knowledge in a real-world setting to contribute to client satisfaction and team success.

Overview

14
14
years of professional experience

Work History

Hairstyling Pre-apprenticeship Program

Scarborough Center for Alternative Studies
09.2024 - Current
  • Styling (e.g., blowouts, curling, straightening, updos)
  • Client Consultation (e.g., understanding client needs, offering suggestions)
  • Product Knowledge (e.g., recommending and using hair care products)
  • Sanitation & Hygiene (e.g., sterilizing tools, maintaining a clean work environment)
  • Team Collaboration (e.g., working with other stylists and staff)

Donor Relations Agent

Furniture Bank
04.2018 - 01.2020
  • Provided high-level customer service, handling up to 100 inbound and outbound calls daily
  • Managed donor pickups and logistics using Hubspot, Salesforce, Gmail, and Skedulo
  • Met and exceeded daily booking quotas for pickups
  • Responded to online inquiries and communicated effectively across multiple platforms
  • Provided customers with appropriate resources and information to meet their needs
  • Ensured timely follow through on customer requests, maintaining high level of satisfaction
  • Demonstrated exceptional multitasking and time management skills in a fast paced environment
  • Collaborated with team members to streamline processes and improve overall efficiency
  • Maintained accurate records and communications to enhance customer experience and operational workflow

Assistant Manager

St. John’s Non-Profit Thrift Store
01.2017 - 12.2017
  • Recruited, trained, scheduled, and supervised a staff of volunteers with varying skill levels and experience
  • Visual merchandiser for both sales floor and window display
  • Contributed to the planning and implementation of effective sales strategies
  • Monitored daily, weekly, and monthly sales targets throughout the day in order to implement strategies for ongoing improvement
  • Received, sorted, priced, and merchandised donations for sales floor

Personal Stylist & Sales Associate

Trove
11.2014 - 08.2016
  • Attentively accommodated the needs of all customers by establishing genuine rapport and exercising innovative techniques to provide full styling solutions
  • Generated client interest and participation in current and upcoming promotional events and styling services
  • Maintained and consistently exceeded daily sales targets
  • Developed cumulative client profiles based on their unique goals, interests, and lifestyle needs to ensure a progressive and mutually beneficial relationship
  • Provided ongoing feedback and innovative ideas on how to improve our customers' experience

Stylist & Key Holder

Pam Chorley's Fashion Crimes
11.2010 - 04.2013
  • Welcomed clients with genuine enthusiasm while offering assistance and establishing rapport to identify their personal styling needs
  • Thoughtfully selected a wide variety of styles from an extensive inventory for events such as weddings, award shows, galas, film and Magazine rentals, pageants, proms etc
  • Scheduled, prepared, and successfully implemented private styling appointments in accordance with client profiles
  • Performed daily maintenance tasks and processed all sales transactions, layaways, and quotations

Education

Diploma - Early Childhood Education

Centennial College
Toronto, ON
04.2011

Skills

  • Teamwork and collaboration
  • Goal oriented mindset
  • Fast learner
  • Problem-solving

Timeline

Hairstyling Pre-apprenticeship Program

Scarborough Center for Alternative Studies
09.2024 - Current

Donor Relations Agent

Furniture Bank
04.2018 - 01.2020

Assistant Manager

St. John’s Non-Profit Thrift Store
01.2017 - 12.2017

Personal Stylist & Sales Associate

Trove
11.2014 - 08.2016

Stylist & Key Holder

Pam Chorley's Fashion Crimes
11.2010 - 04.2013

Diploma - Early Childhood Education

Centennial College

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Jessica McShane