Jessica McNeil
Erin,Ontario
Summary
Dynamic Service Coordinator at Xtra Mechanical Limited with a proven track record in client advocacy and problem-solving. Expert in accurate recordkeeping and proficient in MS Office, I excelled in enhancing customer satisfaction and streamlining service delivery, ensuring timely responses to client inquiries and fostering strong relationships.
Diligent with proven background in coordinating and managing service operations. Successfully streamlined workflows resulting in increased efficiency and enhanced customer satisfaction. Demonstrated ability in team collaboration and problem-solving.
Proficient with Jonas and GPS Tracking
Tool Management
Overview
11
11
years of professional experience
Work History
Service Coordinator
Xtra Mechanical Limited
01.2020 - 09.2024
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Assisting in the preparation of reports
- Collaborating with Management team to forecast scheduling needs based on contracts, service and construction.
Lead Bartender/Floor Supervisor
Scaddabush Italian Kitchen and Bar
06.2016 - 10.2019
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Led team meetings to continually improve communication among staff members, resulting in more effective teamwork during peak hours.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Closed out cash register and prepared cashier report at close of business.
- Coordinated with kitchen staff to ensure timely delivery of food orders to guests at the bar area, enhancing their overall dining experience.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
Food and Beverage Server
Woodington Lake Golf Club
06.2015 - 09.2015
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
Bartendar
Boston Pizza
09.2014 - 05.2015
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Sales Representative
Anytime Fitness
09.2013 - 09.2014
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Dealing with phone enquiries, emails and walk in clients
- Booking Appointments
- Touring facility with potential members
- Membership sales and Renewals, upselling fitness classes and personal training
Education
Police Foundations
Humber College
Toronto, OntarioHigh School Diploma -
Humberview Secondary School
Bolton, Ontraio06-2013
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Proficiency in office programs
- MS office expertise
- Time management
- Active listening
- Problem-solving
- Organizational skills
- Excellent communication
- Teamwork and collaboration
Timeline
Service Coordinator
Xtra Mechanical Limited
01.2020 - 09.2024
Lead Bartender/Floor Supervisor
Scaddabush Italian Kitchen and Bar
06.2016 - 10.2019
Food and Beverage Server
Woodington Lake Golf Club
06.2015 - 09.2015
Bartendar
Boston Pizza
09.2014 - 05.2015
Sales Representative
Anytime Fitness
09.2013 - 09.2014
Police Foundations
Humber College
High School Diploma -
Humberview Secondary School
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