Jessica McNally
Mississauga,ON
Summary
Dynamic professional with a proven track record at Bank of Montreal, enhancing customer satisfaction through expert handling of corporate card services. Strives to build client rapport and provide conflict resolution. I excel in face paced environments and demonstrate exceptional time management and teamwork skills.
Overview
10
10
years of professional experience
Work History
Corporate Card Services
Bank of Montreal
Mississauga, Ontario
10.2019 - Current
- Ensure all customer interactions were conducted in a professional manner
- promptly answered inbound calls and email requests to assist corporate clients
- asking probing questions and peeking around the corner to ensure first call resolution
- Provides exceptional explanation to clients of Spend Dynamic's and assist customers with their needs of the program
- Assist customers with account setup, activation, and maintenance of their accounts
- Maintain confidentiality of information to reduce the risk to the customer and the bank, and ensure compliance with the banks policies and procedures
- Able to build strong, healthy relationships with clients
- Current ambassador for the Employee Giving Campaign
- Current ambassador for the AWCC committee
Senior Motivator
GoodLife Fitness
Mississauga, Ontario
09.2018 - 10.2019
- Motivated new and current members to achieve their fitness goals by promoting club amenities
- Identified training opportunities for staff that could help them reach their full potential.
- Handled client complaints and concerns in a prompt and timely manner
- Organized events and activities that encouraged employees to work together as a cohesive unit
- Developed strategies for improving employee morals in the workplace
- Trained, mentored and advised new employees to the workplace
General Manager
GoodLife Fitness
Mississauga, Ontario
07.2017 - 09.2018
- Responsible for the financial health of the overall Boutique operations to include surpassing all Boutique revenue budgets and controlling all expenses to be successful with profitability
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation
- Maintained a high level of communication with all departments and home office support team to ensure a successful operation
- Ensuring GoodLife systems were followed for sales and service and maintained the integrity of customer information
- Conducted market research to identify trends, opportunities, and threats to the industry
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory, and customer service and sales.
- Being a direct report to all personal trainers and group fitness instructors by supporting them with the tools they need to be successful and maintain the financial health of the club.
Assistant Manager
GoodLife Fitness
Mississauga, Ontario
05.2016 - 07.2017
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Have the ability to lead a highly motivated team while keeping the facility in pristine condition for the enjoyment of the members
- Responsible for the hiring and on-boarding of new staff members, including the "Jump" daycare staff.
- Assisted in driving revenue for the club sales goals
- Facilitating monthly staff member meetings as well as daily caring meetings to ensure a cohesive team
- Organized training sessions for new hires to familiarize them with workplace environment
- Supervised daily operations including scheduling shifts and assigning duties
- Ensured compliance with safety regulations and company policies
Flight Attendant
Porter Airlines
Toronto, Ontario
01.2015 - 05.2016
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Cooperated with pilots and crew members while performing duties on board the plane
- Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally
- Successfully completed extensive training by transport Canada and received security clearance
Education
Bachelor of Arts - Social Work
University of Waterloo
Waterloo, None04-2013
College Diploma - Social Work
Sheridan College
Brampton, ON04-2009
Skills
- Time management
- Responds well under pressure
- Cooperative and team-oriented
- Flexible and responds well to change
- Conflict resolution
- Spend Dynamics
- TSYS
- NCCS Small Business
- Hierarchy Engine
- IBM Notes
Timeline
Corporate Card Services
Bank of Montreal
10.2019 - Current
Senior Motivator
GoodLife Fitness
09.2018 - 10.2019
General Manager
GoodLife Fitness
07.2017 - 09.2018
Assistant Manager
GoodLife Fitness
05.2016 - 07.2017
Flight Attendant
Porter Airlines
01.2015 - 05.2016
Bachelor of Arts - Social Work
University of Waterloo
College Diploma - Social Work
Sheridan College