Summary
Overview
Work History
Education
Skills
References
Software
Timeline
Generic

Jessica McNab

Bilingual Sales Support and Coordinator
Hamilton,ON

Summary

Polished professional Bilingual Sales Support and Sales Operations Coordinator and Administrator, fluently bilingual in English and French with 15 years of experience in the manufacturing, distribution, and dealership sectors. Excellent at building and fostering client relationships. Strong work ethic and communication skills with a proven ability to respect delays, consistently communicate and follow-up. Works well in a team or individually, driven, and competitive with a great sense of responsibility and initiative. A natural fit for a sales support role at a dynamic fast-paced company. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Extensive knowledge of industry practices and skill to provide long-term success for companies. Known for goal-oriented mindset and leadership. Organized Sales Support Coordinator with 15 years of customer satisfaction experience. Proven leader ready to make hard decisions and counsel companies to long-term success. Enthusiastic personality with a hands-on, creative style. Ready to apply 15 years' experience to a challenging long-term position. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience
2
2
Languages

Work History

BILINGUAL SALES SUPPORT AND TRAINING COORDINATOR

Draeger Safety Canada Ltd
12.2021 - Current
  • Manage sales leads and opportunities, identify applications and customer needs
  • Product proposal submission for RFP and RFQ, oversee the proposal process including task delegation, response edition and support project start to finish
  • Administer Draeger Academy website and training portal, course content and documentation
  • Organize exclusive training events and courses for customers and end users.
  • Builld and maintain professional relationships with vendors and suppliers.
  • Lead cross-functional teams comprised of subject matter experts to create collaborative solutions addressing complex organizational challenges through targeted skills development efforts.
  • Champion a performance-driven culture by aligning training initiatives with key performance indicators and individual development plans.
  • Schedule and coordinate training sessions, including booking facilities and arranging catering.
  • Promote a culture of continuous learning within the organization by encouraging employee engagement in training opportunities.
  • Provide coaching and mentoring to employees.
  • Plan and conduct staff trainings.
  • Design and deliver web-based, self-directed learning materials.

SALES OPERATION COORDINATOR AND ADMINISTRATIVE

Master Lock Canada
04.2019 - 12.2021
  • Setting up new pricing requests for special programs for negotiated price lists and annual price increases and collaborating with the pricing team to upload information in the system
  • Creating and managing new promotions and bid quotes with Sales Representatives
  • Working with the Customer Service team for order related pricing/promotions adjustments and documentation within a Service Cloud
  • Monitoring chargebacks compliance fines/programming back-end support with the Financing Team
  • Managing all account set ups, NAR, EDI account set-ups, cross-reference items within Oracle database, and updating customer templates
  • Operating and managing daily order metrics, for the Canadian business as well as special accounts, pricing error reports, and logistics coordination reports
  • Executing daily and monthly sales reporting, customer programing CPIR, monthly and quarterly scorecards
  • Managing product set up and product database management, POG new product listing, promotional items
  • Operating POS and commissions reports, working in alignment with the finance team
  • Daily collaboration with the Sales Team, Customer Service, EDI order management team, US, and Nogales Associates within various departments
  • Office/Operations building management, account payables, HR support
  • Administering and overseeing daily office and building operations, as well as HR responsibilities and support.
  • Implemented cost-saving measures through resource allocation optimization, leading to significant budget reductions.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Inventoried and ordered office supplies to maintain availability of products.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Streamlined vendor management processes, facilitating improved relationships and timely service deliveries.
  • Negotiated contracts successfully with vendors securing favorable terms while upholding high-quality standards.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
  • Completed bi-weekly payroll for [Number] employees

CUSTOMER SERVICE COORDINATOR

Master Lock Canada
05.2010 - 04.2019
  • Manage key accounts - Rona, Acklands & Canadian Tire
  • Manage and maintain EDI accounts
  • Process Orders
  • Respond promptly and answered/resolved customer inquiries and complaints approximately 50 incoming calls daily
  • Customer care - Canada Wide
  • Assists sales representatives and sales department with translation.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Coordinated logistics for customer orders.
  • Controlled resources and utilized assets to achieve qualitative and quantitative targets.
  • Took ownership of customer issues and followed problems through to resolution.
  • Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
  • Created and reviewed invoices to confirm accuracy.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Worked closely with the marketing department on promotional campaigns, providing input on messaging and targeting strategies to ensure maximum reach and effectiveness.

CUSTOMER SERVICE COORDINATOR

Avantguard Flooring
1 2008 - 1 2010
  • Resolved an average of 100 telephone inquiries per day
  • Assisted clients with product information and availability
  • Checked and maintained inventory
  • Provide quotes and processed 30-35 orders per day
  • Provide administration support to sales representatives in Quebec & Ontario
  • Responsible for invoicing
  • Responsible for customer follow-up and satisfaction
  • Assist with shipping and receiving
  • Track orders and handle returns
  • Ensured Marketing communications were current.
  • Coordinated logistics for customer orders.
  • Controlled resources and utilized assets to achieve qualitative and quantitative targets.

SALES REPRESENTATIVE

Chomedey Hyundai
01.2007 - 01.2008
  • Respond to online and phone inquiries
  • Promote marketing programs
  • Receptionist and Service Assistant.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Generated new leads through networking and attending industry events.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Education

Lanuguages And Literature

Plattsburgh State University
Plattsbugh, New York

High School Diploma -

Northfield Mount Hermon
Northfield, Massachusetts
05.2001 -

Skills

Coordinating Service Initiatives

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References

Upon request.

Software

SAP

CRM

MS OFFICE

ORACLE

BI

ACESS DATABASE

Timeline

BILINGUAL SALES SUPPORT AND TRAINING COORDINATOR

Draeger Safety Canada Ltd
12.2021 - Current

SALES OPERATION COORDINATOR AND ADMINISTRATIVE

Master Lock Canada
04.2019 - 12.2021

CUSTOMER SERVICE COORDINATOR

Master Lock Canada
05.2010 - 04.2019

SALES REPRESENTATIVE

Chomedey Hyundai
01.2007 - 01.2008

High School Diploma -

Northfield Mount Hermon
05.2001 -

CUSTOMER SERVICE COORDINATOR

Avantguard Flooring
1 2008 - 1 2010

Lanuguages And Literature

Plattsburgh State University
Jessica McNabBilingual Sales Support and Coordinator