Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jessica McKenzie

Hamilton,ON

Summary

Healthcare professional with a decade of expertise in clinical administration, health information management, medical billing and coding, and direct patient care. Proficient in utilizing EMR systems like Meditech, EPIC, and Cerner, interpreting ICD-10 diagnostic codes, and managing release of information with confidentiality. Seeking healthcare administrative opportunities in Canada to leverage operational knowledge, patient-centered approach, and strong analytical skills for impactful contributions.

Experienced with financial analysis, budgeting, and reporting. Utilizes analytical abilities to ensure accurate financial records and compliance. Knowledge of regulatory standards and financial software to support organizational goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

12
12
years of professional experience

Work History

Financial Administrator

Doctors Hospital
01.2022 - Current
  • Audited medical claims and billing codes to ensure accurate financial processing and compliance.
  • Managed refunds, promotions, and account reconciliation per hospital policy.
  • Supported Credit and Collections with payment agreements and account follow-ups.
  • Generated and analyzed weekly revenue reports to track budget and performance outcomes.
  • Maintained high standards of patient confidentiality while handling sensitive billing information.

HIM & Unit Secretary Lead

Doctors Hospital
01.2019 - 01.2022
  • Processed patient admissions and discharges, updating EMR (Meditech) with clinical documentation.
  • Coordinated release of information (ROI) requests in accordance with privacy laws.
  • Triage and assigned beds across multiple departments (ER, Med-Surg, Maternity).
  • Scanned and uploaded patient health information, ECGs, wound care photos, and diagnostic reports.
  • Interacted with physicians, nurses, and allied health professionals to ensure smooth workflow.

Patient Care Technician (PCT)

Private Healthcare
01.2018 - 01.2019
  • Delivered home care services including hygiene support, ambulation, and medication administration.
  • Performed therapeutic treatments, documented vitals, and supported rehab programs.
  • Assisted with physical therapy plans and ensured patient comfort during recovery.

Medical Assistant / Unit Administrator Assistant

Henry Ford Hospital
01.2013 - 01.2016
  • Supported patients in Women’s Health, ICU, Pediatrics, and Neurology with intake and discharge procedures.
  • Documented vital signs and prepared patient charts for mid-level providers.
  • Scheduled follow-ups, issued discharge paperwork, and coordinated lab specimen transport.
  • Proficient in EMR platforms including EPIC, Cerner, Medseries, and Medipac.

Education

MSc - Global Public Health

McMaster University
01.2026

Phlebotomy & ECG Certification

Doctors Hospital
01.2023

Emergency Medical Responder (EMR)

Red Cross
01.2022

Global Logistics & Supply Chain Management (SAP Certified)

Seneca College
01.2017

Bachelor of Social Sciences & Psychology - undefined

Tennessee State University
01.2000

Skills

  • Health Information Management (HIM) Medical Records Management HIPAA Compliance
  • Support for multidisciplinary teams
  • ICD-10 Coding CPT Coding Medical Terminology Diagnostic/Procedure Codes
  • Electronic Medical Records (EMR): Meditech, EPIC, Cerner, Medseries, Medipac
  • Medical Billing & Reimbursement Financial Auditing Patient Invoicing
  • CPR/BLS Certified Phlebotomy & ECG Certified Infection Control Protocols
  • SAP Inventory Management Microsoft Office Suite (Word, Excel, Outlook)
  • Interpersonal Communication Patient Advocacy Conflict Resolution

Affiliations

  • Member – Kiwanis Club & Rotary Club, Nassau (2019–Present)
  • Member – Free & Accepted Ancient York Rite Masons Auxiliary (2022–Present)

Timeline

Financial Administrator

Doctors Hospital
01.2022 - Current

HIM & Unit Secretary Lead

Doctors Hospital
01.2019 - 01.2022

Patient Care Technician (PCT)

Private Healthcare
01.2018 - 01.2019

Medical Assistant / Unit Administrator Assistant

Henry Ford Hospital
01.2013 - 01.2016

Phlebotomy & ECG Certification

Doctors Hospital

Emergency Medical Responder (EMR)

Red Cross

Global Logistics & Supply Chain Management (SAP Certified)

Seneca College

Bachelor of Social Sciences & Psychology - undefined

Tennessee State University

MSc - Global Public Health

McMaster University

Similar Profiles

CREATE PROFILE
Jessica McKenzie