Summary
Overview
Work History
Education
Skills
Certification
References Available Upon Request
Timeline
Generic

Jessica McGregor

821 Randolph Ave. Windsor, ,ON

Summary

Dedicated and adaptable professional with a diverse background in customer service, hospitality, and administrative support seeking to leverage a dynamic role within the police department. With a proven track record of excellence in customer service, multitasking, and attention to detail, I bring a unique perspective to law enforcement operations. My experience as a customer service representative, server, office assistant, and salesclerk has honed my ability to communicate effectively, defuse tense situations, and prioritize tasks efficiently. Committed to upholding integrity, fostering community relations, and contributing to the safety and well-being of the public, I am eager to transition into a challenging and rewarding career in law enforcement.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Production Operator

Vista Print
09.2017 - 10.2023
  • Packaged and sorted customer orders according to company requirements
  • High capacity to work in a volume-based, fast paced environment
  • Met and exceeded requirements according to hourly targets
  • Seamlessly transitioned between multiple positions when needed, demonstrating proficiency in multiple aspects of the production process.
  • Demonstrated flexibility in adapting to changing priorities while maintaining focus on meeting production targets and deadlines.

Customer Service Representative

Sutherland Global Service
02.2016 - 08.2016
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
  • Streamlined call center processes for improved efficiency and reduced wait times
  • Utilized internal software to assist with delivery drivers with customer orders
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts in an effort to resolve customer complaints

Server

Pub Club
11.2015 - 02.2016
  • Greeted patrons, made recommendations and answered inquiries related to menu items
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
  • Maintained a clean, organized, and visually appealing drink display to attract customers.

Food Counter Attendant

Wendy's Restaurant
09.2014 - 11.2015
  • Enhanced customer satisfaction by providing efficient and friendly service at the food counter and drive through
  • Maintained a clean and organized workspace following health and safety procedures
  • Communicated effectively in a team setting to ensure efficient and effective service for every customer by cutting wait times, delivering excellent service and offering extra assistance
  • Applied analytical thinking when handling currency and cash transactions, and placing customers orders accurately using the computer system

Office Assistant

Windsor Jail
01.2014 - 06.2014
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Organized, labeled and packaged boxes with files to prepare for transfer to the South West Detention Centre
  • Enhanced office efficiency by completing daily tasks, utilizing microsoft word, excel, and organizing files.
  • Expedited document processing with accurate data entry and timely filing.
  • Assisted in financial tasks for canteen orders

Office Assistant

The Multicultural Council Of Windsor
10.2013 - 01.2014
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries
  • Optimized workflow processes through regular evaluation of office procedures for potential improvements
  • Maintained confidentiality in handling sensitive information while performing administrative tasks
  • Ensured timely completion of projects by coordinating resources across multiple teams effectively

Sales Clerk Keyholder

Wally's Bait And Tackle Shop
04.2012 - 07.2012
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction
  • Collaborated with team members to achieve store sales targets and improve overall performance
  • Managed inventory to ensure optimal product availability for meeting customer needs
  • Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust
  • Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers
  • Increased upselling success by identifying customer needs and suggesting appropriate additional products or services

Education

Border Services -

St. Clair College
Windsor, ON
06.2025

High School Diploma -

JL Forester
Windsor, ON
06.2014

Skills

  • Fluent in American Sign Language
  • Conflict de-escalation
  • Problem-solving abilities
  • Collaboration and Interpersonal Skills
  • Integrity and Honesty
  • Multitasking and Organizational skills
  • Time Management
  • Customer Relations

Certification

  • Canadian Firearms Safety Course, General Gun & Supply, 2024
  • Aboriginal Leadership Program, 2009-2014
  • LEAD Leadership Program, 2009, 2010

References Available Upon Request

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Timeline

Production Operator

Vista Print
09.2017 - 10.2023

Customer Service Representative

Sutherland Global Service
02.2016 - 08.2016

Server

Pub Club
11.2015 - 02.2016

Food Counter Attendant

Wendy's Restaurant
09.2014 - 11.2015

Office Assistant

Windsor Jail
01.2014 - 06.2014

Office Assistant

The Multicultural Council Of Windsor
10.2013 - 01.2014

Sales Clerk Keyholder

Wally's Bait And Tackle Shop
04.2012 - 07.2012

High School Diploma -

JL Forester

Border Services -

St. Clair College

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Jessica McGregor