Jessica McCrary
Atwater
Summary
Highly-motivated employee with desire to take on new challenges and learn new things. Strong work ethic, adaptability and exceptional customer service. Adept at working in an effective manner unsupervised and quickly mastering new skills. Detail-oriented professional with exceptional customer service skills. Experienced in managing transactions and maintaining financial records. Committed to enhancing customer satisfaction through effective communication and organizational abilities.
Overview
8
8
years of professional experience
Work History
Account Clerk II
City of Atwater
Atwater
06.2025 - Current
- Operated cash register to process cash, check, and credit card transactions.
- Maintained accurate financial records and ledgers daily.
- Assisted customers by answering questions and providing information on services to enhance customer satisfaction.
- Set up and maintained customer utility accounts, ensuring accurate billing and service delivery.
- Verified accuracy of all paperwork prior to submission, reducing errors and ensuring timely processing.
- Utilized computer software programs to create reports, labels, forms.
Teller II
Westamerica Bank
Atwater
02.2022 - 06.2025
- Maintained confidentiality of bank records and client information.
- Resolved customer issues through thorough research and effective problem-solving.
- Followed security protocols for financial services to protect sensitive information.
- Achieved sales goals by actively promoting and recommending suitable bank products and services.
- Opened new checking, savings and lines of credit for customer accounts.
- Performed customer support tasks through knowledge of bank procedures and products.
- Developed and nurtured client relationships to enhance customer satisfaction and loyalty.
- Handled cash transactions and balanced cash drawers.
Coordinator
Marshalls
Atwater
09.2019 - 02.2022
- Trained new employees and customer service team members, enhancing service speed and sales effectiveness.
- Updated product displays and signage to enhance visual appeal in-store.
- Monitored cashiers' performance to identify strengths and weaknesses in customer service and payment processing.
- Accepted cash and credit card payments, issued receipts and provided change.
- Performed opening and closing procedures.
- Teamed up with management to meet customer and employees' needs.
- Created and taught training materials to assist employees in reaching their goals.
- Received and resolved customer issues and complaints.
Team Member
Target
Atwater
05.2018 - 07.2019
- The first ever associate to manage my own department 100% on my own.
- Engaged with customers and proceeded to create a great easy shopping experience.
- Always looked for ways that I could go above and beyond
- Worked hard to achieve tasks and goals to maximize performance.
- Utilized time management on time sensitive projects.
- Pushed and back-stocked merchandise to meet capacity standards needed.
- Took inventory of product and helped place orders for restocking my sales floor.
- Set up and promoted sales in my department.
- Engaged in clear and concise communication with leadership to ensure alignment.
Education
Nursing
Merced College
Merced, CASkills
- Exceptional customer service
- Organizational skills
- Time management
- Multitasking
- Supervision & leadership
- Excellent communication skills
References
Cynthia Garcia
Phone number: (209) 205-0885
Maria Alcantar
Phone number: (209) 675-8842
Paola Delgado
Phone number: (209) 500-7806
Linda Espinoza
Phone number: (209) 217-2318
Sheri Villagrana
Phone number: (209) 564-6978
Timeline
Account Clerk II
City of Atwater
06.2025 - Current
Teller II
Westamerica Bank
02.2022 - 06.2025
Coordinator
Marshalls
09.2019 - 02.2022
Team Member
Target
05.2018 - 07.2019
Nursing
Merced College