Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
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Jessica McCarron

London,ON

Summary

Dynamic and reliable professional with extensive experience and a proven track record in customer service and conflict resolution. Skilled in time management and proficient with POS systems, I consistently enhance customer satisfaction and foster loyalty through effective communication and problem-solving abilities. Committed to delivering excellence in every role.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Delivery Driver

Uber
London, Ontario
06.2023 - Current
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Transported and safely delivered items to prevent damage or loss.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Navigated routes with relevant map programs and GPS systems.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

Warehouse Associate

A and B Event and Tent Rentals
05.2022 - 05.2023
  • Created orders for customers and prepared them for delivery or pickup. Counted in returned orders, cleaned warehouse, laundered linens.

Bartender/Server (Food Handling and Smart Serve Certified)

Courtyard Marriott Hotel
09.2020 - 05.2022
  • Delivered exceptional customer service to enhance guest experiences and satisfaction.
  • Maintained cleanliness and organization of bar area during shifts.
  • Collaborated with kitchen staff to ensure timely food and drink service.
  • Trained new bartenders on procedures and customer service standards.
  • Bartended at Bistro and catered special events in banquet halls.
  • Ensured smooth operation of bar services while catering to event needs.
  • Fostered positive relationships with guests to promote repeat business.

Merchandising Associate

Walmart
02.2017 - 06.2020
  • Stocked shelves, assembled shelving, added merchandise into inventory, organized back of store bins, worked with handheld device to locate or move merchandise.

Electronics Associate

Walmart
02.2017 - 06.2020
  • Worked with computers and other electronic devices. Improved customer knowledge of merchandise and assisted with any electronic repairs.

Bar Waitress (Smart Serve Certificate)

The Pour House Restaurant & Bar
12.2014 - 02.2015
  • Bartended and served food to patrons.

Cast Member

Landmark Cinemas
02.2012 - 12.2014
  • Responsibilities included filling customers’ orders at the snack bar, handling cash, stocking shelves, ticket sales, cleaning the theatre and the washrooms.

Education

Some College (No Degree) - Lawrence Kinlin School of Business

Fanshawe College
London, ON

Skills

  • Computer and POS expertise
  • Time management
  • Attention to detail
  • Customer service
  • Team collaboration
  • Conflict resolution
  • Reliability and punctuality
  • Verbal and written communication
  • Positive attitude
  • Problem-solving

Certification

  • Security Guard License
  • First Aid Certified

Volunteer Experience

  • Community Development Halton, 2009, 2018, Assisted the office manager with administrative tasks
  • Good Shepherd Centers, 2013, 2016, Helping the under privileged during the Christmas season

Timeline

Delivery Driver

Uber
06.2023 - Current

Warehouse Associate

A and B Event and Tent Rentals
05.2022 - 05.2023

Bartender/Server (Food Handling and Smart Serve Certified)

Courtyard Marriott Hotel
09.2020 - 05.2022

Merchandising Associate

Walmart
02.2017 - 06.2020

Electronics Associate

Walmart
02.2017 - 06.2020

Bar Waitress (Smart Serve Certificate)

The Pour House Restaurant & Bar
12.2014 - 02.2015

Cast Member

Landmark Cinemas
02.2012 - 12.2014

Some College (No Degree) - Lawrence Kinlin School of Business

Fanshawe College

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Jessica McCarron