Jessica McCaig
Toronto,Canada
Summary
Highly motivated, analytical, and customer-focused professional with over 10 years of experience in fast-paced environments, including operations and customer support. Proficient in utilizing software tools such as Microsoft Excel and Word to track and generate data reporting for leadership teams. Skilled communicator who excels at collaborating cross-functionally to achieve common business goals and objectives within tight deadlines, while maintaining a high level of accuracy in results.
Overview
13
13
years of professional experience
Work History
VIP Bottle Service Host
Aurea Nightclub
08.2023 - Current
- Greeting patrons to venue and provide them with vital information regarding coat checking and seating in the venues
- Assembled VIP bottle service kits with garnishes, mixes and ensured all details were followed
- Processed customer information into the database and provided receipts
- Participated in all opening/closing duties
- Communicated with clients as needed to provide updates and address concerns
Operations Coordinator
Jenny Craig
08.2014 - 08.2023
- Responsible for receiving incoming calls and directing information to correct departments
- Responsible for ordering and receiving products from our warehouse
- Counted all inventory and uploaded data into our system
- Conduct outbound calls to several contractors to request service done for repairs in the interior/exterior of the office
- Provide new staff training and development to support skill set growth
- Increase customer satisfaction by resolving issues through attentive listening and tailored service solutions
- Streamlined operations by scheduling appointments and maintaining calenders for staff and clients/customers.
Customer Service Agent
Famtel Solutions
01.2012 - 03.2014
- Contacted existing customers with Royal Bank (RBC) credit card holders to offer identity theft protection services
- Demonstrated great understanding of how to handle high volume of calls and provide sufficient information for all our customers so that they can feel satisfied with their decisions
- Maintained a database of all customer records and submitted these documents to higher ups
- Met monthly sales quotas
- Provide new staff training and development to support their skill growth
Education
Hairstyling Program -
Marvel Beauty School
Toronto, ONSkills
- Business Operations
- Conflict Resolution
- Team Leadership
- Schedule Management
- Process Improvement
- Customer Service
- Team Building
- Data Collection & Reporting
- Microsoft Office Suite
- Patience and composure
- Strong empathy
- Client relationship building
- Exceptional communication
Timeline
VIP Bottle Service Host
Aurea Nightclub
08.2023 - Current
Operations Coordinator
Jenny Craig
08.2014 - 08.2023
Customer Service Agent
Famtel Solutions
01.2012 - 03.2014
Hairstyling Program -
Marvel Beauty School
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