Jessica McCabe
Bowmanville
Summary
Accomplished hospitality professional with 15+ years of customer-facing experience and a proven ability to excel in fast-paced, high-pressure environments. Skilled in creating memorable guest experiences, supporting busy FOH operations, and maintaining calm, clear communication in demanding situations.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Human Resources Recruiter
Durham Regional Police Service
03.2025 - Current
- Conducted candidate screenings to identify top talent for various police service roles.
- Assisted in coordinating interview schedules, ensuring timely communication with candidates and hiring managers.
- Utilized Applicant Tracking System (ATS) to manage candidate applications and streamline recruitment processes.
- Collaborated with team members to develop job descriptions aligned with organizational needs and values.
911 Communicator
Durham Regional Police Service
06.2017 - Current
- Developed and implemented communication strategies to enhance community engagement initiatives.
- Coordinated internal and external communications, ensuring clarity and consistency across all channels.
- Managed social media platforms, increasing audience interaction and public awareness of police programs.
- Conducted training sessions for staff on effective communication techniques and crisis messaging.
Senior Sales Associate/Trainer
Pioneer Family Pools
04.2012 - 09.2015
- Led sales initiatives, enhancing customer engagement and driving revenue growth.
- Mentored junior sales associates, fostering skills development and team collaboration.
- Delivered strong customer service and product knowledge in a fast-paced retail environment.
- Handled cash, POS transactions, and seasonal promotions.
- Supported customers with purchases, questions, and service inquiries.
Senior Bartender/Server
Planing Mill Sports Bar & Grill
10.2013 - 05.2014
- Delivered fast, friendly service in a high-volume sports-bar environment while managing multiple tables with accuracy and consistency.
- Handled cash and POS transactions with precision, including end-of-shift balancing and payment reconciliation.
- Demonstrated strong food and beverage knowledge to provide timely, accurate service and confidently upsell menu items.
- Supported bartenders and FOH team by running drinks, restocking, and anticipating guest needs to keep service flowing smoothly.
Hostess/Server
Dragon Bistro
2011 - 2012
- Managed reservations, waitlists, and guest flow during peak hours to ensure smooth seating rotations and minimal wait times.
- Greeted and seated guests with a warm, professional demeanor, setting the tone for an exceptional dining experience.
- Coordinated closely with servers and kitchen staff to maintain efficient table turns and support busy shifts.
- Assisted with onboarding and guiding new hosts, contributing to consistent front-of-house standards and team performance.
Hostess/Expo/Server Support
Fire & Ice Stir Fry Restaurant
2009 - 2011
- Coordinated closely with kitchen staff to ensure accurate, timely food delivery and smooth expo operations.
- Assisted guests with menu selections, communicated special requests, and upheld high service standards.
- Ran food, bussed tables, and maintained clean, organized dining areas to support efficient front-of-house flow.
- Provided serving support during peak hours, demonstrating flexibility and strong multitasking abilities.
Education
Diploma - Human Resources
Durham College
12-2025
Certificate - 911 & Emergency Services Communications
Seneca College
01-2014
Diploma - Police Foundations
Seneca College
01-2013
Skills
High-Volume Restaurant & FOH Operations (serving, hosting, expo)
Bartender & Server Support Cash Handling POS Systems
15 Years of Customer Service Across Hospitality, HR, and Public Safety
Conflict Resolution, De-Escalation & Crisis Communication (911 Dispatch)
Strong Multitasking, Time Management & Workflow Prioritization
Team Collaboration, Professionalism & Dependability
Ability to Thrive Under Pressure & Maintain a Guest-Focused Mindset
Languages
English
Native or Bilingual
Certification
Incident Command Scribe
Smart Serve
Timeline
Human Resources Recruiter
Durham Regional Police Service
03.2025 - Current
911 Communicator
Durham Regional Police Service
06.2017 - Current
Senior Bartender/Server
Planing Mill Sports Bar & Grill
10.2013 - 05.2014
Senior Sales Associate/Trainer
Pioneer Family Pools
04.2012 - 09.2015
Hostess/Server
Dragon Bistro
2011 - 2012
Hostess/Expo/Server Support
Fire & Ice Stir Fry Restaurant
2009 - 2011
Diploma - Human Resources
Durham College
Certificate - 911 & Emergency Services Communications
Seneca College
Diploma - Police Foundations
Seneca College